SCHELLONE BYRD
Harvey ,IL
Summary
Dynamic professional with extensive experience at Envision Unlimited, excelling in client support and behavioral management. Proven ability to enhance quality of life for individuals with disabilities through tailored care plans and effective relationship building. Skilled in time management and safety protocols, fostering a compassionate environment while achieving client goals.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
Envision Unlimited
Chicago, IL
09.2023 - 03.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
Personal Assistant
Illinois Department of Human Services
Chicago Heights, IL
04.2003 - 11.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Used discretion when handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Participated in team meetings and staff training sessions.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Helped clients to maintain independence and quality of life.
- Facilitated transportation to and from appointments.
- Coordinated appointments with medical professionals.
- Developed and implemented activities to improve clients' quality of life.
- Developed and implemented individual care plans tailored to needs of each client.
Amazon Distribution Manager
Amazon
Chicago, IL
06.2020 - 09.2022
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Reduced order fulfillment time through the development of streamlined picking and packing procedures.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
- Improved delivery times with strategic route planning and reallocation of resources.
- Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Developed and managed operating budget, meeting department goals.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
Education
Business Administration And Management
South Suburban College of Cook County
South Holland, ILGeneral Studies
Thornton Township High School
Harvey, IL06.1994
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Decision-making support
- Health and safety requirements
- Relationship building
Timeline
Direct Support Professional
Envision Unlimited
09.2023 - 03.2024
Amazon Distribution Manager
Amazon
06.2020 - 09.2022
Personal Assistant
Illinois Department of Human Services
04.2003 - 11.2022
Business Administration And Management
South Suburban College of Cook County
General Studies
Thornton Township High School