Schenece Bates
American Canyon,CA
Overview
6
6
years of professional experience
Work History
Contact Center Representative
Travis Credit Union
Vacaville, CA
08.2023 - Current
- Answered member inquiries via phone and email
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Increased member satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Managed member expectations by clarifying needs, identifying options, and recommending products and services.
- Navigated through computer systems to review information and respond appropriately to members.
- Utilized banking software to update client accounts and process transactions efficiently.
- Researched account information regarding loans and deposits.
- Advised members on various banking products and services such as loans, investments, and credit cards.
Behavior Technician
Advance Behavioral Technologies
Fairfield, CA
07.2023 - Current
- Applied proven strategies to positively affect client behaviors.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Home Care Aide/Home Health Aide
ApexCare
American Canyon, CA
07.2023 - Current
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Service Router
Bay Alarm Company
Concord, CA
01.2023 - 07.2023
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Answered and routed over 70 incoming calls a day and responded to over 20 emails a day
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Team Lead
VICI Collection, LLC
Fairfield, CA
11.2021 - 12.2022
- Used computer and company software to enter shipment and inventory records.
- Staged and sorted products for loading.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Server
Arden Wood
San Francisco, CA
02.2020 - 09.2020
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided exceptional service to high volume of daily customers.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Operated POS terminals to input orders, split bills and calculate totals.
Shift Manager
Walgreens
San Francisco, CA
12.2018 - 01.2020
- Upheld company standards and compliance requirements for operations.
- Promoted products, increasing customer base and market share.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Managed scheduling for 10 employees.
Medical Support Assistant
San Francisco Veteran Hospital
San Francisco, CA
05.2019 - 08.2019
- Organized patient records to research records, extract medical information and review records for completeness and accuracy
- Used computer software to maintain and record patient data and generate reports
- Prepared treatment rooms for patient examinations
- Documented vital signs and health history for patients every
- Sanitized, restocked and organized exam rooms and medical equipment
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
Education
Associate of Science - Business
City College of San Francisco
08.2020
Skills
- General and Team Management
- Customer service and hospitality
- logistics
- Charting
- communication
- Data Analysis and interpretation
- Advanced computer Skills and knowledge of Technology across multiple systems
- Inpatient Treatment
- Behavioral Health
- Customer financing
- Inbound customer calls
- Financial software
- Data inputting
- Professionalism and courtesy
- Banking regulations knowledge
Timeline
Contact Center Representative
Travis Credit Union
08.2023 - Current
Behavior Technician
Advance Behavioral Technologies
07.2023 - Current
Home Care Aide/Home Health Aide
ApexCare
07.2023 - Current
Service Router
Bay Alarm Company
01.2023 - 07.2023
Team Lead
VICI Collection, LLC
11.2021 - 12.2022
Server
Arden Wood
02.2020 - 09.2020
Medical Support Assistant
San Francisco Veteran Hospital
05.2019 - 08.2019
Shift Manager
Walgreens
12.2018 - 01.2020
Associate of Science - Business
City College of San Francisco