Summary
Overview
Work History
Education
Skills
Timeline
Generic

SCHERRINE BECKETT

Springfield

Summary

Dynamic Shared Services Operations Specialist at Assurant, Inc., recognized for enhancing operational efficiency and achieving 100% quality scores. Proven expertise in project management and cross-functional communication, successfully managing multiple projects while boosting customer satisfaction and maintaining high-quality standards. Strong attention to detail and problem-solving skills drive consistent, error-free results.

Overview

8
8
years of professional experience

Work History

Shared Services Operations Specialist

Assurant, Inc
08.2022 - 03.2025
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.
  • Verified claim checks were on correct loan, scanned, stamped, signed and mailed checks with correct letters to home owners
  • Maintained 100% quality scores

Data Entry Clerk

TDEC
02.2017 - 07.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Reduced turnaround time for projects by consistently
  • meeting or exceeding deadlines while maintaining high-quality work output.
  • Team Lead on a special out of state project

Education

Secretarial

Western Maryland Consortium
Cumberland, MD
02-1998

GED -

Maryland External Diploma Program
Cumberland, MD
08-1996

Skills

  • Operational efficiency
  • Planning and coordination
  • Cross-functional communication
  • Project management
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Excellent communication
  • Decision-making
  • Team building
  • Multitasking
  • Quality assurance
  • Teamwork

Timeline

Shared Services Operations Specialist

Assurant, Inc
08.2022 - 03.2025

Data Entry Clerk

TDEC
02.2017 - 07.2022

Secretarial

Western Maryland Consortium

GED -

Maryland External Diploma Program

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