SCHEWONDA WATIKINS
RUSHPASSPORT
NEWYORK,NY
11
years of professional experience
Detail-oriented administrative professional with expertise in customer service, scheduling, and effective communication. Proven ability to enhance collaboration and streamline operations to support organizational goals.
Work History
Administrative Assistant
3 Years 4 Months- Coordinated scheduling and logistics for executive meetings, ensuring all materials were prepared on time.
- Managed communication between departments, facilitating information flow and enhancing collaboration.
- Assisted in the preparation of reports and presentations, streamlining content for clarity and impact.
- Developed and maintained filing systems to improve document retrieval efficiency and accuracy.
Administrative Assistant
3 Years 2 Months- Answered a multi-line phone system by routing calls, delivering messages to staff, and greeting visitors.
- Monitored office supplies inventory, initiating orders to maintain optimal stock levels without interruption.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Customer Service Representative
5 Years 5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma
Skills
Customer service
Document management
Technical proficiency
Office administration
Scheduling
Operational efficiency
Timeline
Administrative Assistant
RUSHPASSPORT
06.2023 - CurrentRead More
Administrative Assistant
Rapid Security Services
06.2019 - 08.2022Read More
Customer Service Representative
Select Home Warranty
01.2016 - 06.2021Read More
BOY AND GIRLS
High School Diploma
Read More