Summary
Work History
Education
Skills
Timeline
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Schletha Martin

Schletha Martin

Belleville,MI

Summary

Dynamic sales professional with strong leadership skills and a proven track record at Walmart, driving team performance and enhancing customer satisfaction. Expert in sales strategy development and employee motivation, I excel in training high-performing teams and utilizing data analysis to optimize sales processes. Committed to delivering exceptional results in fast-paced environments.

Sales professional prepared for supervisory roles, with valuable experience in driving sales and managing teams effectively. Proven track record of enhancing team performance and fostering collaborative work environment. Known for adaptability and dependability in meeting changing demands, while showcasing strong leadership and customer service skills.

Work History

Sales Associate Supervisor

Walmart
Warren, MI
2024 - 2025
  • Collaborated with team members to meet daily sales targets and improve customer service quality.
  • Resolved customer inquiries and complaints efficiently, ensuring a positive shopping experience.
  • Trained new staff on operational procedures and best practices for customer engagement.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Telecommunications Technician

Teleperformance
Atlanta, GA
2020 - 2023
  • Provided technical support to customers for device setup and troubleshooting.
  • Conducted promotional activities to enhance product visibility and drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Nurse Aide

Health Care Service Corporation
Atlanta, GA
04.2018 - 2020
  • Assisted customers in selecting mobile plans and devices based on individual needs.
  • Processed sales transactions accurately using Point of Sale (POS) system.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Sales Associate

Metro PCSInc
Atlanta, GA
2018 - 2019
  • Assisted customers in selecting mobile plans and devices based on individual needs.
  • Processed sales transactions accurately using Point of Sale (POS) system.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Associate Degree in Nursing - Nursing Education

Georgia Piedmont Technical College
Clarkston, GA
06.2011

High School Diploma -

Denby High
Detroit, MI
06.2003

Skills

Sales strategy development

Brand awareness

Strong leadership

Sales processes

Sales team training

Relationship building

Employee motivation

Sales presentations

Project management

Sales planning

Empowers high-performing sales teams

Data analysis

Sales tracking

Performance coaching

Social media savvy

Marketing strategy

Database management

Exceptional multi-tasker

Timeline

Nurse Aide

Health Care Service Corporation
04.2018 - 2020

Sales Associate Supervisor

Walmart
2024 - 2025

Telecommunications Technician

Teleperformance
2020 - 2023

Sales Associate

Metro PCSInc
2018 - 2019

Associate Degree in Nursing - Nursing Education

Georgia Piedmont Technical College

High School Diploma -

Denby High

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Schletha Martin