SCHLEY SAUCER
Annapolis,MD
Summary
Office assistant and customer service expert with 8+ years in administration and patient care. Skilled in coordinating authorization requests, optimizing workflows, and ensuring compliance. Proven ability to manage data and maintain accurate records, enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Newborn Authorization Coordinator
MedStar Family Choice
Washington, District of Columbia
08.2026 - Current
- Coordinated authorization requests for medical services, ensuring timely processing and compliance with standards.
- Reviewed and approved authorization requests based on established criteria to maintain quality.
- Reviewed patient eligibility for insurance coverage and benefits, ensuring compliance with standards.
- Managed workflows for authorization requests, optimizing document routing and progress tracking for better transparency.
- Collaborated with internal teams to optimize workflows for authorization processes.
- Generated reports on pending authorizations to support data-driven decision-making for management.
- Updated spreadsheets and document filing systems to enhance information retrieval.
Utilization Management Coordinator
Medstar Family Choice
Washington, DC
01.2026 - 08.2026
- Reviewed and screened incoming clinical documents for accuracy and completeness.
- Delivered timely and clear updates on authorization status to providers and members.
- Collaborated with UM nurses and interdisciplinary teams on targeted initiatives.
- Developed preauthorization and maternity request templates to enhance processing efficiency.
- Sourced and gathered missing medical documentation to ensure comprehensive case records.
- Entered data accurately into clinical systems, ensuring timely updates of case notes.
- Managed incoming calls, faxes, and correspondence with professionalism.
- Educated staff on utilization management policies and compliance standards.
Lead Intake Coordinator
Medstar Family Choice
Washington, DC
01.2025 - 03.2026
- Managed high-volume inbound calls, ensuring timely responses for patients, providers, and external partners.
- Supported utilization review nurses by coordinating administrative intake duties, facilitating efficient processing of requests.
- Maintained accurate documentation in patient records and departmental logs to support compliance and quality assurance.
- Prioritized and routed faxes related to prior authorizations and clinical documentation.
- Communicated professionally with stakeholders while ensuring HIPAA compliance.
- Trained new hires on company policies and procedures through onboarding sessions.
- Developed training materials tailored to diverse learning styles and needs.
- Mentored new trainers on best practices and instructional techniques.
Intake Coordinator
LHC Group (Homecall)
Washington, DC
01.2024 - 01.2025
- Obtained demographic and clinical information from clients, physician’s offices, and other referral sources to compile and streamline referrals.
- Verifies new referring physician licenses on referrals taken in the department.
- Organized and updated patient health records in electronic systems, ensuring accuracy for improved patient care.
- Handled patient complaints and minor issues, providing timely resolutions to enhance patient satisfaction.
- Researches coverage or pay source for each referral and verifies commercial policies and HIQA.
- Educates prospective patients, families, physicians, and hospitals regarding home health services available.
- Serves as a liaison between clinical and marketing staff.
Secretary/Scheduler
Northside Hospital
Woodstock, GA
01.2023 - 01.2024
- Schedule appointments and surgeries, send appointment reminders and make follow-up calls or generate emails.
- Managed all incoming and outgoing correspondence to ensure timely communication.
- Gathered, entered, and updated patient information and medical data using standardized codes and software programs to ensure accuracy.
- Maintained and secured electronic health records databases and master index of patient records to support patient care.
- Coordinated resolution of invoice follow-ups and generated related reports.
- Process medical insurance claims and patient billing.
- Maintained confidentiality of sensitive information by implementing secure handling procedures.
Sales Lead
EXPRESS (Retail)
Woodstock, GA
01.2013 - 01.2024
- Attracted, hired, developed, inspired, and retained top talent to strengthen team capabilities.
- Facilitated product sales by assisting sales staff in negotiations, resulting in improved closing rates.
- Established sales quotas to guide team performance.
- Coach, develop, and maximize the success of all associates.
- Addressing customer service issues that need to be escalated.
- Completing sales reports and other administrative work.
- Answering questions from the sales staff.
- Supported sales management team during key initiatives to enhance strategic execution.
- Designed to help fulfill that student potential for academic physical, and social emotional growth.
Front Desk (AYS)/General Runner/Telephone Operator/Banquet Host/Cashier/Store Attendant
Marriott International
Atlanta, GA
01.2015 - 01.2020
- Greeted guests upon arrival and assigned rooms, enhancing first impressions for a positive guest experience.
- Performed all check-in and check-out tasks, ensuring a smooth arrival and departure process for guests.
- Managed online and phone reservations, guaranteeing accurate bookings and optimizing availability.
- Liaised with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ stay.
- Planned and organized events and ensured that everything runs smoothly on the day.
- Assisted with the planning, preparation, and organization of events.
- Coordinated different teams and ensured that all work together harmoniously.
Education
Business Management Certificate -
Howard University
Washington, DC01-2012
H.S. Diploma -
Dr. Henry Wise High School
Upper Marlboro, MD01-2012
Skills
- Cerner expertise
- CompTIA Security
- Phreesia expertise
- Homecare Homebase knowledge
- Forcura experience
- HIPAA compliance
- Compliance knowledge and application
- Revenue management
- Documentation organization
- Records management
- Data entry accuracy
- Data security practices
- Access control strategies
- Workflow optimization
- Team collaboration
- Administrative proficiency
- Microsoft Office Suite
- Customer service excellence
- Interpersonal communication
- Communication improvement
- Critical thinking
- Customer service excellence
- Critical thinking
Timeline
Newborn Authorization Coordinator
MedStar Family Choice
08.2026 - Current
Utilization Management Coordinator
Medstar Family Choice
01.2026 - 08.2026
Lead Intake Coordinator
Medstar Family Choice
01.2025 - 03.2026
Intake Coordinator
LHC Group (Homecall)
01.2024 - 01.2025
Secretary/Scheduler
Northside Hospital
01.2023 - 01.2024
Front Desk (AYS)/General Runner/Telephone Operator/Banquet Host/Cashier/Store Attendant
Marriott International
01.2015 - 01.2020
Sales Lead
EXPRESS (Retail)
01.2013 - 01.2024
Business Management Certificate -
Howard University
H.S. Diploma -
Dr. Henry Wise High School