Helena Jones
ROI Specialist
Jacksonville,FL
Summary
- Skilled medical records clerk with extensive experience in overseeing patient health documentation within healthcare facilities. In-depth understanding of HIPAA regulations and Florida laws governing health information privacy. Proven ability to perform detailed medical records audits and ensure accurate record-keeping. Noted for strong organizational capabilities and fostering team morale.
Overview
21
21
years of professional experience
Work History
Medical Records Analyst/ HIM Specialist
Baptist Medical Center
Jacksonville
01.2015 - Current
- Managed patient records to ensure accuracy and accessibility.
Organized files for efficient retrieval and storage.
Located patient files promptly to support medical staff needs.
Reported discrepancies to medical staff and resolved issues effectively. - Obtained electronic records for diagnostic pharmacological information to support patient care.
- Restructured charts and converted original filing system to universal filing system, integrating account data for improved accessibility.
- Coordinated release of information for legal requests and patient care, ensuring compliance across various cases.Efficiently processed tasks related to state attorney's office, public defender, and health department.Took on additional duties to aid team members and enhance operational efficiency.Maintained compliance with legal standards while handling sensitive patient information.
- Coordinated release of information for legal requests and patient care, ensuring compliance across various cases.
Efficiently processed tasks related to state attorney's office, public defender, and health department.
Took on additional duties to aid team members and enhance operational efficiency.
Maintained compliance with legal standards while handling sensitive patient information. - Processed requests for patient-reported outcomes and healthcare effectiveness data to enhance reporting accuracy.
- Organized and prioritized requests for information release to ensure timely responses.
- Handled requests for information release with high productivity to meet departmental goals.
- Streamlined communication between patients and healthcare providers to improve clarity of care plans.
Certified Nurse Assistant, Health Unit Coordinator
Baptist Medical Center
Jacksonville
01.2005 - 01.2015
- Assisted during emergency heart attacks while adhering to standard operating procedures.
- Applied wound dressings, burn dressings, tourniquets, splints, and administered oxygen to ensure optimal patient care.
- Attended to patient hygiene and daily living activities for psychologically unstable patients (Baker Act trained).
- Counseled and supported patients and families on health issues to enhance their understanding and emotional well-being.
- Facilitated patient consultations to effectively address individual needs and improve care outcomes.
- Conducted procedures to assess physical signs of child abuse and domestic violence.
- Entered and organized patient information while ensuring quality control of scanned documents.
- Directed incoming correspondence and phone requests to appropriate personnel.
Executive Producer/Director Assistant
Five Alive Films
01.2010 - 01.2013
- Edited commercials, music videos, and book trailers, enhancing overall production quality.
- Trained new crew members on set procedures to promote effective teamwork.
- Directed incoming correspondence and phone requests to appropriate personnel for efficient handling.
- Created comprehensive database of client information, facilitating quicker access and retrieval.
- Established and maintained customer relationships, laying groundwork for future business opportunities.
- Managed shipping and receiving operations, including processing invoices and data entry tasks.
Education
Adult Mental Health First Aid USA Certificate -
04.2022
Associates Degree - General Studies
Florida State College at Jacksonville
05.2014
Diploma -
First Coast High School
05.2001
Associate of Applied Science - Certified Nurse Assistant
FCCj
Jacksonville, FLSkills
- Health information management
- Cerner expertise
- Epic Hyperspace
- Report generation
- Excel proficiency
- Microsoft Word
- Deadline management
- Organizational skills
- Multitasking proficiency
- Adaptability
- Team collaboration
- Detail-oriented
- Goal orientation
Timeline
Medical Records Analyst/ HIM Specialist
Baptist Medical Center
01.2015 - Current
Executive Producer/Director Assistant
Five Alive Films
01.2010 - 01.2013
Certified Nurse Assistant, Health Unit Coordinator
Baptist Medical Center
01.2005 - 01.2015
Adult Mental Health First Aid USA Certificate -
Associates Degree - General Studies
Florida State College at Jacksonville
Diploma -
First Coast High School
Associate of Applied Science - Certified Nurse Assistant
FCCj