Schnea Urey
Lowell,MA
Summary
Committed to Providing Optimal and Dedicated Service
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional - Per Diem
ARBOR Associates
Southborough, US
09.2024 - Current
- Supervise and advocate for clients living in a wide range residential group homes with all specified needs and/or treatment goals
- Ensuring the safety of clients and that appropriate intervention and documentation are taken when needed
- Maintaining professional boundaries and protecting all personal health information of clients
- Answering phone calls in a professional and efficient manner
Housing Specialist - Full-Time
Housing Families Inc
Malden, US
08.2024 - Current
- Evaluating the housing needs and barriers of homeless adult individuals
- Providing case management services regarding budgeting, housing and self-sufficiency to clients
- Answering office phone in a professional, efficient, and compassionate manner
- Communicating with clients in a professional and compassionate manner tailored to their specific psychosocial needs
- Scheduling client meetings accurately
- Stock office supplies and promptly report any maintenance issues in office
- Identified and presented housing opportunities and resources available to clients based on their specific needs
- Contacted Housing Authorities and landlords on behalf of clients to obtain appropriate applications
- Assisted clients in obtaining the appropriate documentation needed
- Kept Client Information confidential according to HIPAA guidelines
Residential Counselor - Per Diem
Community Teamwork, Inc.
Lowell, US
03.2024 - 04.2024
- Supervised and ensured the safety of the program for all residents
- Provided crisis intervention for residents in need of support
- Documented the attendance and whereabouts of residents and any medical concerns
- Ensure all protected health information and medical records were kept confidential according to HIPAA guidelines
Residential Support Personnel - Full Time
House of Hope
Lowell, US
10.2022 - 01.2024
- Supervised and maintained the safety of the family shelter for the residents, and completed safety checks
- Assisted residents with any immediate concerns and provided the appropriate resources when applicable
- Observed residents to ensure safety policies were being adhered to and provided redirection when needed
- Reported any maintenance concerns with the facility
- Completed all appropriate documentation for each shift and kept client records and protected health information confidential
- Answered phone calls professionally and promptly
- Stocked office supplies and maintained the upkeep of the office space
Transition Facilitator - Full Time
Wayside Youth & Family Support Network
Arlington, US
11.2021 - 05.2022
- Efficiently and effectively resolved Crisis Intervention phone calls with compassion and care
- Kept Client personal health records secure according to HIPAA policy
- Supported clients with achieving their individual treatment goals
- Administered medications according to MAP policy
- Scheduled client appointments accurately
- Answered phone calls in a timely, professional, and caring manner
- Completed accurate documentation and communicated pertinent client information with the appropriate healthcare professionals involved with the client's treatment
Residential Counselor - Full Time
Vinfen
Lowell, US
01.2020 - 10.2021
- Administered medications according to MAP policy
- Provided quality service and advocacy to clients in achieving goals identified in their treatment plans
- Maintained the privacy and security of client health files according to HIPAA
- Ensured the safety and well being of all clients
- Organized community outing and activities
Life Coach - Full Time
NuPath, Inc.
Wilmington, US
06.2016 - 08.2020
- Supported residents living with developmental disabilities in completing their daily activities
- Safely administered medications according to MAP protocol
- Organized fulfilling community outings for the enjoyment and morale of residents
- Completed appropriate documentation and kept resident health records secure according to HIPAA policy
- Appropriately and professionally answered phone inquiries from health care professionals and family members of residents
AmeriCorps- Part Time
AmeriCorps
Bridgewater, US
09.2017 - 05.2018
- Completed 300 hours of volunteer service at a Headstart program for children in a disadvantaged community
- Executed lesson plans tailored for their appropriate developmental stage
- Lesson plans actively helped strengthen literacy, and social skills of children
Administrative Assistant - Full Time
Edson Cemetery
Lowell, US
06.2015 - 06.2016
- Enthusiastically greeted customers and facilitated their inquiries appropriately
- Entered burial records into the correct electronic database
- Filed burial records correctly and efficiently retrieved records when needed
- Successfully assisted chief administrator with specialized projects and tasks
Customer Service Representative - Full Time
Kohl's
Chelmsford, US
04.2014 - 06.2015
- Professionally greeted customers and facilitated their requests to appropriate personnel
- Responsible for efficiently answering customer phone calls, processing customer returns, exchanges, and credit card payments
- Kept an accurate account of all cash transactions and ensured the correct amount of funds were in cash register
Education
Some College - Communication Sciences and Disorders
Bridgewater State University
Bridgewater, MA05-2019
Skills
- Microsoft PowerPoint
- Excel
- Outlook
- Word
- Office
- Customer Service
- Active Listening
- Problem Solving
- Analytical Skills
- Detail Oriented
- Flexibility
- HIPAA
- Crisis intervention
- Organizational skills
- Communication skills
- Negotiation
Certification
- CPR, 05/23, 05/25
- First Aid, 05/23, 05/25
- MAP, 10/21, 10/23
- Driver's License, 10/18, 10/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Direct Support Professional - Per Diem
ARBOR Associates
09.2024 - Current
Housing Specialist - Full-Time
Housing Families Inc
08.2024 - Current
Residential Counselor - Per Diem
Community Teamwork, Inc.
03.2024 - 04.2024
Residential Support Personnel - Full Time
House of Hope
10.2022 - 01.2024
Transition Facilitator - Full Time
Wayside Youth & Family Support Network
11.2021 - 05.2022
Residential Counselor - Full Time
Vinfen
01.2020 - 10.2021
AmeriCorps- Part Time
AmeriCorps
09.2017 - 05.2018
Life Coach - Full Time
NuPath, Inc.
06.2016 - 08.2020
Administrative Assistant - Full Time
Edson Cemetery
06.2015 - 06.2016
Customer Service Representative - Full Time
Kohl's
04.2014 - 06.2015
Some College - Communication Sciences and Disorders
Bridgewater State University