Hi, I’m
Schreese Fontaine
Fort Worth,TX
Summary
Dedicated and results-oriented professional with extensive experience in client relationship management, sales leadership, and operational efficiency. Proven track record of fostering strong client relationships, driving business growth, and enhancing customer satisfaction. Eager to leverage expertise in strategic planning, data analysis, and innovative solutions to contribute to the success of your organization.
Overview
14
years of professional experience
1
Project Management
Work History
BYREDO
Luxury Brand Ambassador Freelance
Current
Job overview
- Assist customers in selecting and purchasing high-end luxury products
- Develop and maintain extensive knowledge of luxury products, including features, benefits, and pricing
- Provide exceptional customer service by greeting customers, building rapport, and ensuring their needs are met
- Process transactions accurately and efficiently using point-of-sale systems
- Meet and exceed sales targets and KPI by upselling and cross-selling luxury products
- Contribute to the overall success of the sales team by sharing knowledge and best practices Participate in product training and stay up-to-date on industry trends and advancements Assist in maintaining a visually appealing and well-organized store environment by restocking merchandise and keeping displays clean and tidy
ThriveDX
Sales Operation Manager remote
01.2021 - 06.2022
Job overview
- Successfully grew the sales team by providing disciplined leadership, assessing achievements, and implementing coaching strategies to enhance instructor performance, resulting in an optimized and high-performing admissions team
- Offered administrative direction over all campus-wide programs and services, ensuring the highest standard of professional practices Employed, directed and maintained qualified personnel pool to effectively meet the service goals and needs of the campus Maintained active engagement with public and private agencies, as well as local professional groups, serving as the campus spokesperson in the business community, fostering strong relationships and partnerships
- Participated actively in the admissions process, leveraging hands-on sales experience to achieve the team’s success in meeting enrollment targets and achieving overall sales objectives
- Provided strategic leadership in all areas of campus operations, ensuring cohesive and efficient workflow that aligned with overarching organizational goals
- Achieved and exceeded academic benchmarks consistently, demonstrating a strong ability to navigate and excel in dynamic sales environments
- Utilized my adaptability and diverse skill set to effectively apply sales experience in any environment, showcasing versatile and results-oriented approach to driving success Eager to contribute my wealth of sales expertise to elevate your organization’s growth and achievements
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
ThriveDX
National Senior Account Executive Remote
04.2021 - 01.2022
Job overview
- Innovative solution-oriented change agent with high EQ and excellence in initiating, implementing, and maintaining effective change to enhance organizational effectiveness by streamlining processes to maximize outcomes Expertise in creating high functioning collaborative teams influencing senior leaders and peers through effective communication and rapport building on all levels Excels at inspiring people to improve performance, anticipating meeting the needs of internal and external clients, and designing & executing strategic recruitment marketing plans yielding increased results to the bottom line
- Recognized for having90% of candidates continue into the extended programs
- Successfully increased enrollments for the school programs
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Motivated team members to meet and exceed sales targets.
Ancora Education
Account Executive Remote
06.2022 - 12.2024
Job overview
- Guided training and mentoring programs for new hires, improving Time-to productivity by25%, leading to faster ramp up times and increased team output
- Proactively identified and pursued business development opportunities, consistently exceeding KPIs by120%,30% increase in closing quotes and driving company profitability
- Played a key role in executing both short-term and long-term sales strategies, contributing to a25% annual revenue increase, while aligning with company growth and profitability goals
- Successfully grew the campus sales team by increasing quota attainment by20% through disciplined leadership, setting clear KPIs and implementing targeted coaching strategies to turn around a struggling team
- Provided administrative oversight of all campus-wide programs and services, ensuring operational efficiency by supporting95% employee
- Personal and team performance plans by over100% consistency exceeding KPIs and delivering exceptional results in a competitive market
- Organized impactful training sessions improving team productivity20% by sharing best practice and enhancing overall sales performance
- Provided strategic coaching and analysis, helping foster a culture of continuous improvement and achieving95% retention rate within the sales team
- Delivered exemplary customer service, achieving90% customer retention rate by emphasizing a customer-centric approach throughout the sales cycle
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
- Pioneered adoption of consultative selling approach, which became best practice within team.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
MY COMPUTER CAREER
Admission Director
03.2018 - 04.2021
Job overview
- Strategically led and motivated the campus team, providing clear direction, assessing achievements, and implementing coaching strategies to enhance overall team performance, resulting in consistent exceeding sales and enrollment targets
- Provided effective administrative direction over all campus-wide programs and services, ensuring the highest standards of professional practices Developed and maintained qualified personnel pool to effectively align their skills with the service goals and needs of the campus, resulting in a dynamic and nimble customer-focused team
- Drives continuous improvement in campus operations, emphasizing the enhancement of student retention by implementing targeted sales and marketing strategies tailored to student needs and preferences
- Evaluates the effectiveness and efficiency of the utilization of campus resources, optimizing budget allocation to maximize return on investment and achieve financial objectives
- Established and refined operational policies and procedures, fostering an environment conducive to improved academic and administrative functions, resulting in direct contribution to enhanced overall campus performance
- Provides strategic direction for staff training and development programs, elevating individual and organizational abilities to meet and exceed sales
- Conducts talent meetings within individual departments, employing sales and weekly skills staff meetings, fostering open communication channels and ensuring alignment with overall sales and marketing strategies
- Collaborates closely with the Vice President of Operations on business development, aligning campus operations with company goals and policies and priorities, reinforcing a unified organizational mission
- Maintains active engagement with public and private agencies, as well as local professional groups, serving as the articulate spokesperson for the campus, the business community, enhancing the institution’s brand image
- Works collaboratively with the Executive Director of each department to achieve specific sales and marketing goals, fostering an integrated and cohesive approach to campus-wide success
- Selected to act as the Director of Admissions and recognized as Admission Director of the year (2019)
- Recognized for generating revenue of over $2.8M in2018 and $2.3M in2018
ACADEMIC PARTNERSHIPS
Sales Manager/Industry Coach - Hybrid
08.2015 - 03.2018
Job overview
- Provides comprehensive sales support materials, including discussion guides tailored for university partners and distinct programs, resulting in improved communication and a13% increase in partner engagement
- Demonstrated a student-centric approach by offering guidance and counseling throughout the admissions process, creating a seamless and supportive experience, contributing to a10% increase in student satisfaction rates
- Directed and mentored a team of Enrollment Specialists, efficiently coordinating the successful enrollment of students by providing strategic guidance and targeted support
- Orchestrated professional development initiatives, providing impactful training for both new and existing team members, resulting in a25% improvement in employee performance and a reduction in onboarding timelines
- Formally recognized and awarded the “Circle of Excellence”; successfully increased our Application to Enrollment conversion rates from52% to64% over1 year
- Implemented strategic initiatives that successfully grew student enrollment by42% in2016 and2017
- Recognized for generating revenue of over $13.1M in2017 and $10.3M in2016
- Improved team morale and production rates; built new teams up to meeting or exceeding enrollment and sales goals within the first90 days of employment
LOTUS STAFFING SERVICES
Principal Executive Recruiter
01.2011 - 08.2015
Job overview
- Developing those prospects into candidates, engaging them and performing initial assessment
- Develop networking and communication strategies for connecting with prospects
- Manage timelines for contact
- Providing strategic guidance and advice in a true partnership with executive leadership
- Work with local teams to understand current landscape and build strategies for future pipelines
- Calibrating candidates with hiring managers
Education
Texas Wesleyan UniversityFort Worth, TX
Bachelor of Business Administration from International Business
University Overview
- Relevant Coursework: International business & International law
- Professional Development: Business Communication
Skills
- Recruitment
- Customer Engagement
- Customer Success
- Sales Operation
- Product Implementation
- Retention
- Negotiation
- Cross-Functional Collaboration
- System Implementation
- Strategic Planning
- Organizational Leadership
- Presentation Facilitation
- Conflict Resolution
- Schedule Coordination
- Data Management
- Project Management
- Process Improvement
- Data Analysis
- Research
- Reporting
- Problem Solving
- Training Facilitation
- Interpersonal Skills
- Verbal & Written Communication
- Microsoft Office Suite
- Google Suite
- Customer account management
- Customer retention
- Client relations
- Customer advocacy
Certification
- Project Management Google
- Diversity and Inclusion ESSEC Business School
- Cerner Certificate SaaM/Oracle
- Customer Success Manager Certificate1 SuccessCoaching - Present
Accomplishments
- Supervised team of fifty-two staff members.
- Achieved 25% increase in new client development through effectively helping with client relationship building.
Timeline
Account Executive Remote
Ancora Education
06.2022 - 12.2024
National Senior Account Executive Remote
ThriveDX
04.2021 - 01.2022
Sales Operation Manager remote
ThriveDX
01.2021 - 06.2022
Admission Director
MY COMPUTER CAREER
03.2018 - 04.2021
Sales Manager/Industry Coach - Hybrid
ACADEMIC PARTNERSHIPS
08.2015 - 03.2018
Principal Executive Recruiter
LOTUS STAFFING SERVICES
01.2011 - 08.2015
Luxury Brand Ambassador Freelance
BYREDO
Current
Texas Wesleyan University
Bachelor of Business Administration from International Business
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