Jenny Pierrelouis
Miami
Summary
My career is an outlet utilized to strive in both personal and professional goals. Tenacity, humility, and ambition are just a few of the exceptional characteristics that describes my work ethic. The various opportunities acquired have provided me with an unsurpassed ability to go above and beyond in any work setting, which has in turn enhanced my professional accomplishments. Experienced with handling customer interactions and resolving issues promptly. Utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Business Manager
Byredo
11.2022 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Optimized inventory management, reducing waste and ensuring availability of key products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Beauty And Fragrance Specialist
Tom Ford Beauty
10.2015 - 11.2022
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Participated in ongoing training programs to stay current on industry trends, new products, and best practices in fragrance consultation.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
Make Up Artist
Mac Cosmetics
01.2011 - 04.2015
- Providing excellent service to all the clients that walk in the door is my priority
- Execute and conduct make up classes
- Make sure that my area of pride is clean, stock and ready for the morning crew
- Talk about upcoming major events happening in the near future
- Discuss with the clients the different service that are offered to them and help them develop a better understanding of what make up is and its application
Retail Associate
Fossil
05.2010 - 08.2011
- Greet and welcome every customer that comes in the store
- Sale and change batteries on the watches
- Change the floor set whenever a season changes to a new one
Make Up artist/ Skin Care Specialist
Sephora
10.2007 - 10.2010
- Greet the clients invite to come to upcoming events
- Provide the clients with samples of product that best fit their needs
- Give them a tour of the store if they have never been and talk to them about the makeup menu and what it consists
Retail Associate
JC Penney
07.2005 - 10.2007
- Greet and welcome the customers to the store assisting them with whichever question that may have for me about specific or unknown item they are looking for
- Encourage them to open a JC Penney card if they do not already own one
- Make sure that during my shift the fitting room is always clear of clothes
Sales Associate
Sears
04.2005 - 08.2005
- Greet the customers in start talking to them about whatever new promotions we have
- Work in remodeling the customer’s kitchen
- Advise them on what color and style of appliances will be best to fit their needs and wants
Education
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FL12-2026
Skills
- Financial management
- Client relationship building
- Makeup application
- Customer engagement
- Creative makeup application
- Customer service
- Multi-tasking strength
- Excellent people skills
- Sales and upselling
- Reliable and punctual
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Professional Working
Timeline
Business Manager
Byredo
11.2022 - Current
Beauty And Fragrance Specialist
Tom Ford Beauty
10.2015 - 11.2022
Make Up Artist
Mac Cosmetics
01.2011 - 04.2015
Retail Associate
Fossil
05.2010 - 08.2011
Make Up artist/ Skin Care Specialist
Sephora
10.2007 - 10.2010
Retail Associate
JC Penney
07.2005 - 10.2007
Sales Associate
Sears
04.2005 - 08.2005
Bachelor of Arts - Business Administration And Management
Florida International University
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