Schuyler Nelson
Norcross,GA
Summary
Bartender with over 8 years of service industry experience, adept at enhancing customer engagement and satisfaction. Demonstrates strong team leadership and problem-solving skills, having successfully trained new staff and streamlined operations for improved efficiency. Passionate about driving customer retention through personalized service and innovative solutions, seeking opportunities to further elevate customer experiences. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Bartender
Buffalo Wild Wings
01.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cashier/ Manager
G-town wings
05.2018 - 07.2020
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Built positive relationships with customers to increase repeat business.
Cashier
Zaxbys
04.2017 - 05.2018
- Built positive relationships with customers to increase repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
Education
Ged - undefined
Carrollton high school
Carrollton, ga05.2017
Skills
Team Leadership
- Strong multitasking
- Highly reliable
- Maintaining a clean bar
- Fast learner
- Attention to detail
Customer Engagement
Time Management
Problem Solving
Customer Retention
Accomplishments
- Worked closely with kitchen staff to ensure timely order fulfillment, improving communication and operational efficiency across the team.
- Enhanced customer experience by crafting personalized drink recommendations, leading to increased repeat patronage and elevated satisfaction scores.
- Maintained a clean and organized bar area, making sure everything is up to health standards at all times.
Personal Information
Title: Bartender
Timeline
Bartender
Buffalo Wild Wings
01.2020 - Current
Cashier/ Manager
G-town wings
05.2018 - 07.2020
Cashier
Zaxbys
04.2017 - 05.2018
Ged - undefined
Carrollton high school