- Exploring various forms of art, such as music, cooking, and dance to nurture creativity and personal growth
- Gym Workouts
- Artificial Intelligence (AI) and Machine Learning
Schwan M. Smith
Brooklyn,N.Y.
Summary
Records management professional with deep experience in maintaining and organizing critical documentation. Proven ability to streamline filing systems, ensuring compliance and accessibility. Highly collaborative team player known for reliability and adaptability to changing needs, with strong skills in data management and process improvement.
Results-driven customer service and administrative professional with over 10 years of experience in dynamic environments, including student services. Proven ability to manage records, support cross-functional teams, and enhance operational efficiency. Recognized for exceptional communication skills, meticulous attention to detail, and a steadfast commitment to maintaining high standards of confidentiality. Dedicated to delivering outstanding service while fostering a positive, team-oriented workplace culture.
Overview
18
18
years of professional experience
Work History
Student Records Manager
Apex Technical School
2024.11 - 2026.02
- Manage and maintain continuous training of staff.
- Driven by keeping order and accuracy of records for the entire student body.
- Hire staff when needed to meet operational needs.
- Support faculty and cross functional staff.
- Keep track of workload to coordinate employee tasks.
- Created and maintained school correspondence letters and student attendance rosters.
- Provided first call resolutions in customer service.
- Assist in creating and revising Standards of Operations to provide a more efficient way of working to provide effective service.
Student Services Coordinator / Data Entry Clerk
Apex Technical School
2022.05 - 2024.11
- Maintained accurate student records using ATIS 2.0 software.
- Ensured compliance with data privacy laws and protection of sensitive information.
- Collaborated with multiple departments to resolve issues efficiently.
- Entered, updated, and managed student data using Microsoft Office applications.
- Prepared certificates and awards for student achievements and program completion.
Customer Service Rep-Call Center / Billing Associate
National Grid Gas Company
2007.10 - 2021.10
- Assisted customers with service setup, billing inquiries, and service restoration using CRIS systems.
- Consistently exceeded service level expectations, including maintaining low hold times and high satisfaction.
- Ensured compliance with the Home Energy Fair Practices Act.
- Mentored new and existing employees to improve performance and team productivity.
- Facilitated team meetings to provide feedback and support continuous improvement initiatives.
Education
Associate of Applied Science - Healthcare Business
DeVry University
Chicago, IL01.2026
Skills
- Confidential records management
- Customer service expertise
- Accurate data management
- Experienced with Outlook, Word, Excel, Teams, and PowerPoint
- Knowledge of clinical terminology
- Effective conflict management
- Clear communication
- Telephone operations management
Affiliations
- National Society of Leadership and Success, Member since 2023
- Awarded by achieving and maintaining a 3.0 GPA
Interests
Timeline
Student Records Manager
Apex Technical School
2024.11 - 2026.02
Student Services Coordinator / Data Entry Clerk
Apex Technical School
2022.05 - 2024.11
Customer Service Rep-Call Center / Billing Associate
National Grid Gas Company
2007.10 - 2021.10
Associate of Applied Science - Healthcare Business
DeVry University