SCHWANDA FACIANE
Herndon,VA
Summary
Dynamic healthcare operations executive with over 15 years of progressive leadership experience and more than 25 years in healthcare operations, specializing in laboratory services, workforce management, patient experience, and organizational development. Proven track record in managing complex multi-site operations supporting 172 patient service locations and over 400 institutional accounts, leading a diverse team of approximately 300 members. Recognized for driving operational excellence and transformational change while fostering leadership development, quality improvement, and customer-focused outcomes aligned with enterprise strategy. Expertise in portfolio leadership, program implementation, cross-functional collaboration, change management, and continuous improvement initiatives ensures a reliable, results-driven approach to achieving targets and exceeding expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Services Territory Manager | Senior Supervisor | Supervisor
QUEST DIAGNOSTICS
Virginia
01.2018 - Current
- Managed and optimized healthcare services portfolio operations, integrating 172 patient service locations and 400+ physician office and institutional accounts while leading a team of 300 professionals throughout Virginia.
- Executed strategic workforce planning initiatives, successfully reducing overtime from 4% to 1.3%.
- Led quality improvement initiatives that successfully lowered dpmo from 1200 to 542, thereby optimizing overall operational efficiency.
- Facilitated partnerships with regional and enterprise leaders to enhance operational strategies and improve service delivery outcomes.
- Implemented succession planning strategies to ensure leadership readiness and foster a culture of accountability within the organization.
- Monitored and analyzed operational KPIs, ensuring alignment with patient satisfaction goals and effective staffing and productivity standards.
- Implemented strategic change management initiatives, focusing on maintaining service continuity and upholding high performance standards.
- Directed escalation efforts and decision-making strategies to effectively tackle complex operational challenges and strengthen cross-functional relationships.
- Key Achievements:
- East Region MVP for Continuous Improvement (2025).
- Selected for Executive Leadership Coaching and Korn Ferry Development Programs.
- Led operational transformation initiatives across multiple service lines.
- Consistently improved workforce engagement, leadership effectiveness, and operational performance.
- Managed territory performance through data analysis, identifying trends and opportunities for improvement.
Lab Operations Manager
SAGENEX DIAGNOSTICS LABORATORY
Louisiana
01.2013 - 01.2018
- Coordinated and streamlined laboratory client and patient service operations across Southeast Louisiana to ensure efficient workflow.
- Cultivated client partnerships to ensure adherence to quality assurance standards and optimize operational efficiency.
- Facilitated comprehensive workforce planning and executed employee development strategies to optimize performance management processes.
- Developed and implemented strategies to enhance service delivery and elevate customer satisfaction.
- Engaged with healthcare providers and organizational stakeholders to enhance strategic growth efforts.
- Key Achievements:
- Successful brought on in-house testing to include electrolytes, chemistry, hematology and liver function testing.
- Assisted with generating growth and profitability by partnering with our Commercial Strategy Team, which lead to a 21-million-dollar acquisition.
- Lead continuous improvement across all functions of the lab under the direction of the CEO, Technical Director, Medical Director, Operations VP and Commercial VP.
- Streamlined laboratory operations, enhancing workflow efficiency and reducing turnaround times from 72 hours to 24 hours average TAT.
- Implemented quality control measures, ensuring compliance with industry standards and protocols.
- Trained and mentored staff on best practices for operational procedures and safety guidelines.
- Analyzed operational data to identify trends, driving process improvements and cost reductions.
Education
Master of Business Administration (MBA) - MBA
Strayer University
Baltimore, MD06-2026
Bachelor of Business Administration - Management
Strayer University
Baltimore, MD09-2025
Associate of Science - General Studies, Business, Computer Science & Psychology Concentrations
Southeastern Louisiana University
Hammond, LA12-2008
Skills
- Portfolio Management
- Strategic Execution
- Operational Excellence
- Multi-Site Leadership
- Change Management
- Continuous Improvement and Process Optimization
- Workforce Planning
- Program Leadership Development
- Stakeholder Management
- KPI Management
- Quality & Compliance
- Patient Experience and Customer Relationship Management
- Organizational Development
Certification
- East Region MVP – Continuous Improvement (2025)
- Korn Ferry Executive Coaching Program
- Quest Leadership Coaching Program
- DDI Facilitator Certification
- Organizational Change Management Badge
- Phi Theta Kappa Honor Society
- Society for Collegiate Leadership & Achievement
- Multiple President's List Honors
Timeline
Patient Services Territory Manager | Senior Supervisor | Supervisor
QUEST DIAGNOSTICS
01.2018 - Current
Lab Operations Manager
SAGENEX DIAGNOSTICS LABORATORY
01.2013 - 01.2018
Master of Business Administration (MBA) - MBA
Strayer University
Bachelor of Business Administration - Management
Strayer University
Associate of Science - General Studies, Business, Computer Science & Psychology Concentrations
Southeastern Louisiana University
ADDITIONAL LEADERSHIP EXPERIENCE
- Phlebotomy Program Coordinator / Instructor – St. Agatha Career School
- Patient Services Representative I, II, III & Site Lead – Quest Diagnostics
- Lead Donor Technician – The Blood Center
- Patient Care Technician – Fresenius Kidney Care
- Sales Associate – Dillard's Department Store