Schyler Scherff
Findlay
Summary
Accomplished hospitality professional with a proven track record at Olive Garden, excelling in customer service and team collaboration. Advanced to Lead Bartender at Dave & Buster's through exceptional organizational skills and communication proficiency. Enhanced guest experiences by leveraging technical aptitude, contributing to a 20% increase in customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Dave & Buster's
Toledo
03.2024 - Current
- Delivered exceptional customer service to elevate guest experiences.
- Maintained cleanliness and organization of bar area to ensure safety and efficiency.
- Progressed to Lead Bartender through dedication and skill development.
Picker/Packer
Amazon
Toledo
01.2023 - 12.2023
- Pick and pack correct items
Server
BW3’s
Findlay
01.2022 - 12.2023
- Provide excellent customer service
- Upsell when appropriate
- Present checks and collect guest payments
Server/Bartender/Beach Server
Whiskey Joe’s Beach Restaurant
New Port Richey
01.2019 - 12.2021
- Delivered excellent customer service to in-restaurant and beach environments
- Added more tools and skills to the guest experience.
- Served and bartended for beach weddings and other events
Lead Server
Olive Garden
New Port Richey
01.2018 - 12.2019
- Responsible for assisting all guest and table needs
- Attending to and immediately addressing guest dining experience
- As Lead Server, I was tasked with attending to more tables
- Mentored by one of the top Olive Garden GM’s in the country
Education
Findlay University
University of Toledo
Skills
- Customer service
- Organizational skills
- Communication proficiency
- Technical aptitude
- Team collaboration
References
Available upon request.
Certification
- Passed multiple "BARS tests and secret shoppers
Timeline
Bartender
Dave & Buster's
03.2024 - Current
Picker/Packer
Amazon
01.2023 - 12.2023
Server
BW3’s
01.2022 - 12.2023
Server/Bartender/Beach Server
Whiskey Joe’s Beach Restaurant
01.2019 - 12.2021
Lead Server
Olive Garden
01.2018 - 12.2019
Findlay University
University of Toledo
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