Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Sean Coady

Sean Coady

Happy Valley,OR

Summary

Customer-focused technical professional with practiced expertise selling technical solutions in business-to-business environments. Researches and understands complex and system-wide customer needs and proposes and explains optimum solutions. Builds lasting and mutually beneficial relationships with key customers.

Overview

9
9
years of professional experience

Work History

Technical Account Manager

ServiceNow
Happy Valley, OR
10.2022 - Current
  • Perform as a technical liaison to the Lightstep Observability Platform, offering guidance on a variety of observability-first development strategies.
  • Communicated with sales and product development teammates to enhance customer experiences and achieve SLAs.
  • Educated customers on products and services as well as general technical information.
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
  • Planned various product configurations to meet diverse customer needs.
  • Diagnosed and addressed problems with installed equipment.
  • Documented account activities and generated sales reports.
  • Assisted account executives with prospect evaluation and qualification.
  • Reviewed and analyzed contracts, service issues and other information to initiate and direct appropriate action to resolve.
  • Collaborated with customers regularly to provide guidance and promote best practices using the Lightstep Observability platform.

Technical Account Manager

New Relic
Portland, OR
02.2022 - 10.2022
  • Responded to customer inquiries and concerns to facilitate solutions.
  • Analyzed software that was not performing to expectations and recommended techniques for improvements.
  • Verified stability, security and scalability of system architecture.
  • Advised on project costs, concepts or design changes.
  • Planned, implemented and integrated updated system-oriented projects.
  • Led cross-functional teams in systems integration projects.
  • Collaborated with designers, developers and engineers to bring technical solutions to life.
  • Worked closely with development team members to identify and remove software bugs.

Sr. Systems Development Engineer

Apple
Portland, OR
12.2019 - 02.2022
  • Manage supporting development infrastructure for Siri and related AI/ML data pipelines.
  • Develop, design, and implement a highly scalable, Prometheus-based time series database service offering for the entire organization, deployed in Kubernetes.
  • Craft scalable infrastructure from end-to-end, with active roles throughout the system design planning, implementation, and testing.
  • Develop on a variety of different Infrastructure as Code codebases, including Terraform and Pulumi.
  • Integrate with vendor software and participate in planning / design meetings with vendors to support needs at Apple.
  • Develop an effective communications pipeline for all major production incidents, to ensure that all on-call engineers respond to incidents in a similar fashion.
  • Expand systems/application instrumentation to deliver critical metrics, empowering engineering teams to employ a proactive approach to incident management rather than a reactive approach.
  • Collect application metrics for observability, capacity planning, and to create a foundation for an alerting framework.
  • Maintain "Five Nines" uptime and availability for all service, through the implementation of self-healing and fault-tolerant infrastructure.
  • Collaborate with cross-functional business partners to align and develop infrastructure in conjunction with greater business goals.
  • Champion Access Control efforts, developing custom solutions to provision and audit access to select, sensitive systems.
  • Lead security initiatives to protect and secure all customer data.
  • Pilot effort to containerize and deploy services in Kubernetes, and create automation to build and deploy these services.
  • Collaborate with partner teams deployed in public cloud solutions to deliver necessary network connectivity, artifact distribution, downstream DNS providers, and access control lists.
  • Participate in a 24 x 7 x 365 on-call rotation.

Sr. Site Reliability Engineer

Oracle
Portland, OR
01.2018 - 12.2019
  • Design complex server infrastructure consisting of over 800 Oracle Linux 7, and Microsoft Windows 2012 servers.
  • Create robust automation through Chef to orchestrate change management across all systems, and Terraform to provision instances.
  • Implement service resilience methodologies in efforts to maintain Five Nines service availability.
  • Incorporate an Observability-First strategy in all layers of application stack.
  • Led initiatives in implementing tracing, logging, and metric instrumentation.
  • Maintain and support platform utilized open source Software, including but not limited to, building, packaging, deploying, patching, and troubleshooting.
  • Provide end-to-end 24x7 support for numerous core and supporting software and infrastructure solutions, consisting of platform-specific applications and utilities.
  • Perform capacity related planning tasks, and evaluate opportunities to resize hardware before a bottleneck is imposed.
  • Conduct regular Linux Administration/DevOps tasks and duties (SELinux policy compliance, privacy and security auditing, regular code reviews of releases to be deployed to production systems).
  • Collaborate extensively with internal Oracle Cloud Infrastructure teams to develop new features and functionality.
  • Pilot Kubernetes as a Service infrastructure to simplify Docker container deployments (Oracle Kubernetes Engine - OKE), and Oracle Container Registry (OICR) for storing container images.
  • Led initiatives to containerize traditional application artifacts to containerized deployment artifacts.
  • Operate a complex network infrastructure for both public and private networking spaces.
  • Audit, control, monitor, and release all packages used on server operating systems
  • Create repeatable processes for building and deploying Open Source software used within services
  • Pilot new systems and processes as available in Oracle Cloud, such as managed Kubernetes (OKE), autonomous Databases(Exadata Services/Data Warehouse services), and other internally released services.

DevOps Engineer

Columbia Sportswear Company
Beaverton, OR
09.2016 - 12.2018
  • Crafted a custom CI/CD process, including Jenkins and Artifactory.
  • Utilize core AWS managed services to reduce the amount of team-managed infrastructure.
  • Promote releases beginning in development through production cloud environments.
  • Oversee release process for all necessary code repositories.
  • Ensure the uptime and availability of the Columbia/Sorel/Mountain Hardware domestic/international e-commerce sites.
  • Create efficient testing processes through automated UI and API testing, integrate industry standard code coverage tools (Sonar,JUnit, etc).
  • Perform regular security audits of all systems and networks.
  • Develop a fully serverless application as a first-pass at using cloud technologies to replace a legacy PaaS service (Salesforce Commerce Cloud, formerly "Demandware").

Systems Engineer

Enterprise Holdings Inc., Rent-A-Car
St Louis, MO
05.2014 - 09.2016
  • Ensure environment stability to allow the highest possible uptime for maximum customer usability.
  • Implement application and server side configuration changes (HTTP Web Services, logging configurations, build script changes for ant/maven, automation, packaging, deployment scripts for Weblogic/Tomcat app servers, etc.)
  • Analyzed failed builds, deployments, and automation efforts.
  • Served as a technical liaison for the Configuration Management team to all application development teams.
  • Lead a major effort to restructure application code to be built/packaged with new, industry standard build automation systems in lieu of older, less refined processes.
  • Created and improved build automation and release processes and replaced manually repeated tasks with automation.

Education

Bachelor of Science - Computer Science

Western Illinois University
Macomb, IL
05.2014

Skills

  • Product Development
  • Solution Selling
  • Application Configuration
  • Software Management
  • Vendor Relations
  • Technical Troubleshooting

Timeline

Technical Account Manager

ServiceNow
10.2022 - Current

Technical Account Manager

New Relic
02.2022 - 10.2022

Sr. Systems Development Engineer

Apple
12.2019 - 02.2022

Sr. Site Reliability Engineer

Oracle
01.2018 - 12.2019

DevOps Engineer

Columbia Sportswear Company
09.2016 - 12.2018

Systems Engineer

Enterprise Holdings Inc., Rent-A-Car
05.2014 - 09.2016

Bachelor of Science - Computer Science

Western Illinois University

Similar Profiles

CREATE PROFILE
Sean Coady