Dynamic healthcare professional with extensive experience at Carle Foundation Hospital, excelling in direct patient care and safety measures. Proven ability to mentor new staff and enhance patient satisfaction through effective communication and collaborative approaches. Skilled in vital sign monitoring and maintaining high standards of hygiene, ensuring quality care delivery.
Overview
20
20
years of professional experience
Work History
HCT/Preceptor/UA
Carle Foundation Hospital
Urbana, IL
03.2011 - Current
Provided direct patient care, ensuring comfort and safety during daily activities.
Assisted nursing staff with vital sign monitoring and documentation for patient records.
Maintained cleanliness and organization of patient rooms, adhering to infection control protocols.
Responded promptly to patient needs, demonstrating strong communication and interpersonal skills.
Trained new CNAs on operational procedures and best practices for patient care delivery.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Ordering supplies, work equipment, coordinate with biomed/maintenance for work orders.
Customer Service Liaison
Carle Foundation Hospital
Urbana, IL
02.2020 - 05.2024
Assisted patients with inquiries, providing timely and accurate information regarding services and procedures.
Coordinated communication between departments to ensure seamless patient care and service delivery.
Resolved patient concerns by actively listening and offering effective solutions, enhancing overall satisfaction.
CNA
Amber Glen
Urbana, IL
02.2010 - 03.2011
Assisted patients with daily living activities, ensuring comfort and safety.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained accurate patient records using electronic health record systems.
Collaborated with healthcare team to develop individualized care plans.
CNA
Carle Arbors
Savoy, IL
07.2009 - 02.2010
Trained new CNA staff on protocols and best practices for patient care.
Implemented infection control measures to enhance patient safety and hygiene standards.
Assisted patients with daily living activities, promoting independence and dignity.
Enhanced patient satisfaction by providing compassionate and attentive care.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Hostess/Server
Famous Daves BBQ
Champaign, IL
04.2006 - 02.2010
Greeted and seated guests, ensuring positive first impressions and timely service.
Managed waitlist effectively, optimizing table turnover and guest satisfaction.
Coordinated with kitchen and waitstaff to streamline dining operations and enhance guest experience.
Trained new host staff on procedures, enhancing team performance and efficiency.
Monitored dining area for cleanliness and readiness, maintaining high standards of hygiene.