SCOT GROVE
Adams,USA
Summary
To further my abilities by obtaining the Location Manager position within our organization. This will allow me to both further utilize my energy skills and grow my managerial abilities.
Individual working in a fast-paced environment demanding strong organizational and interpersonal skills. Committed to superior customer service while following appropriate policies. Detail-oriented and resourceful in completing tasks on time.
Overview
32
32
years of professional experience
Work History
Propane Technician
CHS Adams Location
Adams, ND
08.2013 - Current
- Deliver Propane, install propane systems outside of house including trenching lines, installing regulators and replacing when necessary. Setting propane tanks. Servicing current customers as wells as recruiting new customers. I am proud that my customer base has been increasing year after year.
- Trained junior technicians on troubleshooting procedures and safety protocols.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Tested systems, noting issues and completing preventive maintenance.
- Delivered propane to residential and commercial customers, ensuring timely and accurate service.
- Operated and inspected delivery vehicle for optimal performance and safety standards.
- Trained new drivers on efficient delivery routes and safety protocols to enhance team performance.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction with services provided.
- Promoted company''s energy-saving products and services to customers during deliveries, resulting in increased sales revenue.
- Strengthened relationships with key accounts through regular follow-ups on their propane needs and proactive resolution of any issues.
- Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
Shop Mechanic, Propane and Bulk Fuel Truck Driver
Farmers Union Oil Adams
Adams, North Dakota
04.2009 - 07.2013
- Diagnosed and repaired mechanical issues on various shop equipment.
- Maintained inventory of tools and replacement parts for efficient operations.
- Conducted routine inspections to ensure compliance with safety standards.
- Implemented preventive maintenance schedules to extend equipment lifespan and reliability.
- Increased repeat business through exceptional customer service and clear communication of repair progress.
- Prioritized urgent requests effectively, ensuring prompt attention to critical repairs without compromising ongoing projects'' timelines.
Shop Mechanic and Bulk Truck Driver
Edinburg Farmers Union
Edinburg, ND
08.2007 - 03.2009
- Managed shop while doing auto repairs, on farm delivery of oil, delivery of anhydrous and bulk fuel to customers.
- Diagnosed mechanical issues to ensure optimal equipment performance.
- Repaired and maintained agricultural machinery, enhancing operational efficiency.
- Collaborated with team members to streamline repair workflows and reduce downtime.
- Oversaw repair shop operations, ensuring compliance with safety regulations and standards.
- Evaluated new tools and technologies to improve repair processes and service quality.
- Provided thorough documentation of completed repairs, facilitating seamless communication between mechanics and administrative staff.
- Increased repeat business through exceptional customer service and clear communication of repair progress.
- Promoted a positive work atmosphere through effective teamwork and open communication among colleagues, fostering increased morale and productivity levels within the shop environment.
- Developed strong relationships with vendors, negotiating favorable pricing on parts while maintaining quality standards.
Propane Specialist
Heartland Gas Co.
Park River, ND
09.2004 - 07.2007
- Complete installation of propane tanks and appliances in homes and shops.
- Delivery of propane to customers including gas checks, and repair of home heating units.
General Laborer
Arlynn Troftgruben Farms
Edinburg, ND
04.2004 - 08.2004
- General laborer on grain and cattle farm.
- Operated farm machinery to assist in planting and harvesting crops efficiently.
- Maintained equipment and tools, ensuring optimal functionality and safety standards.
- Supported animal welfare by providing proper care, feeding, and living conditions for livestock.
- Built and mended fencing to prevent stock from straying, divide land and improve organization.
- Improved farm efficiency through proper maintenance of farm equipment and machinery.
- Assisted with marketing efforts to promote the sale of farm products at local markets and events.
- Managed inventory levels of various supplies including seeds, fertilizers, feedstock ensuring timely reordering when necessary.
- Cleaned, repaired and maintained farm machinery and tools to keep resources in good working condition.
- Examined livestock animals for signs of illness and injury.
- Applied nutrients to soil to enhance crop growth and development.
Driveway Assistant, Applicator, Truck Driver
Edinburg Farmers Elevator
Edinburg, ND
05.1998 - 03.2004
- Operated and maintained applicator equipment for precision application of chemicals and fertilizers.
- Conducted regular inspections of equipment to identify maintenance needs and improve operational efficiency.
- Ensured optimal performance by regularly inspecting and calibrating applicator machinery.
- Achieved consistent client satisfaction ratings by paying attention to detail during each application process.
- Operated semi trucks over long distances, ensuring timely and safe deliveries.
- Conducted pre-trip and post-trip inspections to maintain vehicle safety standards.
- Adhered to federal and state regulations regarding transportation and safety compliance.
- Maintained accurate logs of driving hours, mileage, and cargo details for regulatory purposes.
Mechanic and Terragator Applicator
Farmers Union Oil Adams/Lankin
Adams, ND
01.1994 - 04.1998
- Shop mechanic, ran NH3 applicator, assisted with daily operations in fertilizer and chemical plant, customer applicator, tender and operate terragator, manage shop in Lankin branch.
- Diagnosed mechanical issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on various agricultural machinery and equipment.
- Implemented process improvements that reduced downtime during repairs and maintenance.
- Collaborated with suppliers to source high-quality replacement parts efficiently.
- Conducted thorough inspections to ensure compliance with industry standards and regulations.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Oversaw daily operations, ensuring efficiency and high standards of service.
- Implemented sales strategies that increased store revenue and improved customer engagement.
- Fostered relationships with vendors, negotiating favorable terms to enhance product offerings.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Education
Auto Technology - Attended
Thief River Falls College
Thief River Falls, MN01.1993
Auto Technology - Attended
Wahpeton College
Wahpeton, ND01.1992
High School Diploma -
Adams Public School
Adams01.1991
Skills
- Customer service and relations
- Problem-solving abilities
- Relationship building
- Safety procedures
- Teamwork and collaboration
- Time management
- Attention to detail
- Leadership skills
- Reliability
- Critical thinking
Qualifications Summary
Individual working in a fast-paced environment demanding strong organizational and interpersonal skills. Committed to superior customer service while following appropriate policies. Detail-oriented and resourceful in completing tasks on time.
Community Service
- Adams City Mayor, 2020, Present
- Walsh County Fire Chiefs Association President, 2017, 2024
- Adams City Council Alderman, 2016, 2020
- Adams Fire Department Fire Chief, 2010, 2024
- Adams Fire Department Firefighter, 2006, Present
- Adams Quick Response First Responder, 2006, 2022
- Adams Mountain Lutheran Church Council Member, 2006, 2018
- Edinburg Fire Department Fire Fighter, 1998, 2006
- Edinburg Quick Response First Responder, 1998, 2006
- CPR/First Aid Certified, 1997, Present
Timeline
Propane Technician
CHS Adams Location
08.2013 - Current
Shop Mechanic, Propane and Bulk Fuel Truck Driver
Farmers Union Oil Adams
04.2009 - 07.2013
Shop Mechanic and Bulk Truck Driver
Edinburg Farmers Union
08.2007 - 03.2009
Propane Specialist
Heartland Gas Co.
09.2004 - 07.2007
General Laborer
Arlynn Troftgruben Farms
04.2004 - 08.2004
Driveway Assistant, Applicator, Truck Driver
Edinburg Farmers Elevator
05.1998 - 03.2004
Mechanic and Terragator Applicator
Farmers Union Oil Adams/Lankin
01.1994 - 04.1998
Auto Technology - Attended
Thief River Falls College
Auto Technology - Attended
Wahpeton College
High School Diploma -
Adams Public School