SCOT HOLLANDER
Baltimore,Maryland
Summary
Dynamic management professional with over 35 years of diverse experience in fast-paced, service-oriented environments. Proven track record of delivering exceptional customer service while fostering a collaborative team culture. Expertise in driving operational excellence and enhancing team performance to achieve organizational goals. Committed to creating positive customer experiences and empowering teams to excel.
Overview
39
39
years of professional experience
Work History
Manager
Damascus Motors
Damascus, Maryland
01.2020 - 01.2026
- Engaged with customers to understand and address repair needs.
- Assessed customer needs and recommended vehicle maintenance solutions to maximize safety and operational efficiency.
- Generated detailed repair estimates, ensuring accuracy and thoroughness.
- Managed service appointments and to enhance customer satisfaction and retention.
- Oversaw daily operations to improve workflow efficiency and effectiveness.
- Accomplished multiple tasks within established timeframes.
- Led team in optimizing operational workflows and enhancing service efficiency.
Sale Supervisor
Benney’s Custom Engines
Rockville, Maryland
01.2018 - 01.2020
- Managed daily sales activities to support organizational goals and maintain high levels of customer satisfaction.
- Analyzed inventory processes and established management strategies to ensure optimal stock levels while decreasing waste.
- Orchestrated promotional initiatives aimed at increasing customer interaction and expanding sales potential.
- Cultivated robust relationships with key clients to drive repeat business and enhance revenue growth.
STORE MANAGER
AUTOPART INTERNATIONAL
Baltimore, Maryland
01.2012 - 01.2018
- Led inside sales team to exceed quarterly targets through strategic planning and execution.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to maintain optimal stock levels and minimize shrinkage.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented sales strategies that increased revenue and enhanced customer satisfaction.
- Developed staff schedules to maximize productivity while adhering to labor cost guidelines.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
BUYER
BELTSVILLE AUTO RECYCLERS
Baltimore, Maryland
01.2011 - 01.2012
- Salvage Buyer, Counter Sales, Outside Sales
STORE MANAGER
MONRO MUFFLER BRAKE AND SERVICE
Catonsville, Maryland
01.2009 - 01.2011
- Supervised daily store operations, enhancing customer service and employee performance.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Coordinated team schedules to optimize labor costs while meeting customer demand during peak hours.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
FOREMAN
INDEPENDENT CONTRACTOR: FAUX AND DECORATIVE PAINTING
Baltimore, Maryland
01.2004 - 01.2009
- Supervised daily operations of faux and decorative painting projects, ensuring quality standards met.
- Trained and mentored junior painters on techniques and safety protocols to enhance team skills.
- Coordinated project timelines and resource allocation for efficient workflow across multiple sites.
- Implemented quality control measures to maintain high artistic standards in finished work.
- Managed inventory of materials, optimizing usage to reduce waste and costs on projects.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
STORE MANAGER
MEINEKE DISCOUNT MUFFLERS and BRAKES
Gaithersburg, Maryland
01.1988 - 01.2004
- Oversaw daily shop operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored staff on best practices for customer service and sales techniques.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Developed staff schedules to maintain coverage while optimizing labor costs.
- Analyzed sales data to identify trends, informing product selection and promotional strategies.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
ADJUNCT INSTRUCTOR OF FINE ART
FREDERICK COMMUNITY COLLEGE
Frederick, Maryland
01.1993 - 01.1995
- Instructor of Design and Printmaking: including writing syllabi; preparation of lessons; and leading group and individual critiques.
ADJUNCT INSTRUCTOR of FINE ART/STUDENT TEACHER with TEACHING STIPEND
PURDUE UNIVERSITY
West Lafayette, Indiana
01.1987 - 01.1988
- Instructor of Design I, Drawing I, Writing Syllabi, and responsibilities included preparation of lessons, individual critiques, and grading students including group critiques both mid and end of semester.
Education
No Degree -
PURDUE UNIVERSITY
West Lafayette, IndianaB.F.A. Degree - General Fine Arts
MARYLAND INSTITUTE, COLLEGE OF ART
Baltimore, Maryland01-1987
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Project management
- Project planning
- Negotiation
- Proficient with both Apple and Windows applications
Timeline
Manager
Damascus Motors
01.2020 - 01.2026
Sale Supervisor
Benney’s Custom Engines
01.2018 - 01.2020
STORE MANAGER
AUTOPART INTERNATIONAL
01.2012 - 01.2018
BUYER
BELTSVILLE AUTO RECYCLERS
01.2011 - 01.2012
STORE MANAGER
MONRO MUFFLER BRAKE AND SERVICE
01.2009 - 01.2011
FOREMAN
INDEPENDENT CONTRACTOR: FAUX AND DECORATIVE PAINTING
01.2004 - 01.2009
ADJUNCT INSTRUCTOR OF FINE ART
FREDERICK COMMUNITY COLLEGE
01.1993 - 01.1995
STORE MANAGER
MEINEKE DISCOUNT MUFFLERS and BRAKES
01.1988 - 01.2004
ADJUNCT INSTRUCTOR of FINE ART/STUDENT TEACHER with TEACHING STIPEND
PURDUE UNIVERSITY
01.1987 - 01.1988
B.F.A. Degree - General Fine Arts
MARYLAND INSTITUTE, COLLEGE OF ART
No Degree -
PURDUE UNIVERSITY