Reading
Embroidery
Mental Health
Scoti Tanula
South Milwaukee,WI
Summary
Hardworking, passionate, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Ophthalmology Associates, S.c
Cudahy, WI
10.2023 - Current
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Performed various administrative tasks by filing, copying and faxing documents.
- Handled customer service inquiries in person, via telephone and through email.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined patient intake procedures, improving overall workflow and reducing wait times.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Implemented electronic health record updates to improve data accuracy and accessibility for providers.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated insurance verification processes, ensuring accurate billing and claims submission.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
Mental Health Technician / Unit Secretary
Rogers Behavioral Health
West Allis , WI
08.2018 - 09.2023
- Supported patient confidentiality in accordance with HIPAA regulations.
- Cultivated strong rapport with physicians, nurses, and healthcare personnel to ensure coordinated patient care.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Adapted quickly to changing conditions to maintain productivity.
- Worked effectively in fast-paced environments.
- Developed and maintained positive relationships with patients to create a safe and supportive environment.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Managed filing system, entered data and completed other clerical tasks, including electronic filing systems and categorizing documents.
- Managed incoming calls and directed to the appropriate department.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Daycare Aide
All Saints Catholic Academy
Ironwood , MI
02.2018 - 07.2018
- Provided nurturing support to infants in nursery.
- Supervised after-school activities for children from preschool to fourth grade, ensuring engagement and safety.
- Monitored children's activities to verify safety and wellbeing.
- Monitored play activities to identify positive behaviors and implement behavior redirection.
- Interacted one-on-one with children to promote physical activity and learning.
- Maintained accurate logs of infants' naps, feedings, and medications.
- Addressed questions and concerns from parents and guardians promptly.
- Accomplished necessary educational training for childcare compliance.
Bartender
Brite Spot 1
Hurley, WI
02.2016 - 02.2017
- Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and conducting inventory to ensure smooth operations.
- Conducted regular inventory counts to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Built strong relationships with repeat customers by engaging in personalized and friendly conversation and memorizing drink orders to promote loyalty.
- Managed simultaneous customer, team, and business needs to maintain service quality and efficiency.
- Communicated daily specials and beverage promotions to enhance customer experience and drive sales.
Bartender
Silver Street Pit Stop
Hurley, WI
02.2016 - 01.2017
- Organized bar inventory and storage procedures to maintain optimal stock levels and ensure timely fulfillment of customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Regularly cleaned and sanitized bar area and storage areas.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Streamlined bar operations by implementing efficient workflows for drink preparation and service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated relationships with repeat customers through friendly conversation and memorization of drink orders, enhancing customer loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Crafted seasonal drink and cocktail menu items to attract customer interest and boost sales.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cooked food for customers
Education
Associate of Science - Psychology
Milwaukee Area Technical College
Oak Creek, WI09.2026
No Degree - Psychology
Gogebic Community College
Ironwood, MIHigh School Diploma -
AD Johnston High School
Bessemer, MI05.2015
Skills
- Customer service
- Conflict resolution
- Interpersonal skills
- Attention to detail
- Verbal and written communication
- Phone and email etiquette
- Healthcare industry
- Medical terminology
- Office administration
- Front Desk / Nursing Station Operations
Interests
Software
Cerner
, 5, Excellent,Microsoft Teams
, 4, Very Good,Microsoft Office
, 3, GoodTimeline
Patient Service Representative
Ophthalmology Associates, S.c
10.2023 - Current
Mental Health Technician / Unit Secretary
Rogers Behavioral Health
08.2018 - 09.2023
Daycare Aide
All Saints Catholic Academy
02.2018 - 07.2018
Bartender
Brite Spot 1
02.2016 - 02.2017
Bartender
Silver Street Pit Stop
02.2016 - 01.2017
Associate of Science - Psychology
Milwaukee Area Technical College
No Degree - Psychology
Gogebic Community College
High School Diploma -
AD Johnston High School