Scotland Bullard

Assisted clinicians with patient intake and daily support, maintained accurate records, and ensured a safe, organized clinical environment.

• Assisted with documenting clinic activities and updated medical records.
• Helped front desk staff register and process patients.
• Prepared examination rooms at start of shift and executed quick turnovers between appointments.
• Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.

Promoted to Lead PCA after strong performance. Supervised and trained PCAs, coordinated patient care support, assisted with prior authorizations so clients could access needed medications, and collaborated with clinical staff to improve efficiency and safety in the psychiatric clinic.

• Maintained and organized provider schedules, ensuring optimal appointment flow.
• Collected and prepared provider notes to help streamline patient appointments and reduce delays.

• Directed front desk operations, including patient scheduling, check-ins, and insurance verification.
• Supervised front desk staff, ensuring excellent customer service and streamlined clinic operations.
• Served as Safety Officer for the Lewisville location, leading staff safety protocols and acting as first responder in de-escalation scenarios to protect both staff and patients.
• Developed and implemented a new scheduling format that improved communication and coordination between clinic staff and front desk, reducing scheduling conflicts and enhancing workflow efficiency.