Years of professional Customer Service experience
Hi, I’m
Scott Andrew
Colorado Springs,Colorado
Summary
An aspiring Computer Technician with 5 years of experience in customer-facing roles, demonstrating exceptional problem-solving, communication, and customer service skills. Leveraged technical troubleshooting abilities and attention to detail in fast-paced environments, ensuring high standards of service and guest satisfaction. Actively pursuing CompTIA A+ certification to further enhance technical expertise and achieve long-term career goals in Cyber Security.
Overview
5
3
Years of personal Computer Troubleshooting experience
3
Custom Gaming PCs built
Work History
P.F. Chang's
Host & Service Assistant
09.2022 - Current
Job overview
- Duties for Host included taking reservations by phone and walk-in, seating guests, keeping scheduling demands, delivery driving, and general cleaning and sanitization of the restaurant.
- Duties for Service Assistant included bussing, cleaning and resetting tables, food running, and running expo window.
- Received employee of the month on 2 occasions.
The Capitol Grille
Service Assistant
05.2022 - 10.2022
Job overview
- Duties include opening and closing the store, preparing and refreshing bread and beverage for guests, pre-bussing, clearing and resetting tables, and serving food to guests.
- Assist in coordinating and organizing special events and private dining experiences, ensuring a seamless and memorable experience for guests.
Education
IntelliTec CollegeColorado Springs, CO
Certificate in Computer Technology
03.2021
University Overview
Attended one year, going over the material for the CompTIA IT Fundamentals, A+, Network+, Security+, Linux+, and Microsoft Technology Associate: Windows Server certifications. Well versed in Windows OS, and proficient in Mac IOS. (Currently studying for CompTIA A+ cert.)
Air Academy HighschoolColorado Springs, CO
Highschool Diploma
05.2014
University Overview
3.4 GPA - Honors & AP Classes - C Squad Lacrosse Team Captain
Skills
- Team building and organization
- Attention to detail
- Written and verbal communication
- Problem solving
- Excellent customer service
- Multitasking proficiency
- Computer troubleshooting
- Hardware Installation & Configuration
- Technical Support
Interests
Nature and technology are my favorite areas in life because they balance each other out. I like to test my patients and skills with fishing, building and repairing PC's and working on my car. But when I don't have the patients and need to lay back, I'll go disc golfing or hiking/camping instead. Art and photography are what shape my creative side.
Timeline
Host & Service Assistant
P.F. Chang's
09.2022 - Current
Service Assistant
The Capitol Grille
05.2022 - 10.2022
IntelliTec College
Certificate in Computer Technology
Air Academy Highschool
Highschool Diploma
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