Summary
Overview
Work History
Education
Skills
Timeline
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Scott Berry

Cedarville,OH

Summary

Experienced supervisor looking for a new challenge. Successfully improved operations and processes within the L1/Dispatch team with goal of improving quality both for internal use and customer ease. Developed an interest in integration based on experience both with Edge/HCP and Omni.

Overview

11
11
years of professional experience

Work History

Dispatch/L1 Supervisor

EMSAR
09.2021 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Dispatch Supervisor

Stanley Steemer
03.2017 - 09.2021
  • Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Field Service Technician

Stanley Steemer
06.2013 - 03.2017
  • Increased customer satisfaction by providing prompt and efficient on-site maintenance.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Worked with support staff to increase response time for customer needs in water disaster situations
  • Provided timely quotes to customers in order to prevent long lag time

Education

High School Diploma -

Cedarville High School
Cedarville, OH
06.2002

Skills

  • Operations Management
  • Business Development
  • Strategic Planning
  • Process Improvement
  • Staff Management
  • Data Analytics
  • Goal-Oriented

Timeline

Dispatch/L1 Supervisor

EMSAR
09.2021 - Current

Dispatch Supervisor

Stanley Steemer
03.2017 - 09.2021

Field Service Technician

Stanley Steemer
06.2013 - 03.2017

High School Diploma -

Cedarville High School

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Scott Berry