SCOTT BLAISDELL
Somerset
Summary
Hands-on operations and service leader with 8+ years of experience driving efficiency, building teams, and improving processes across logistics, freight, service, and regulated environments. Known for strong accountability, customer focus, and the ability to build operations and service programs from the ground up while meeting safety, quality, and financial goals.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
27
27
years of professional experience
Work History
Service Technician
Apollo Corporation
Somerset, WI
10.2024 - Current
- Developed and expanded a service customer base, increasing demand for service-related offerings.
- Repaired and serviced 100+ bathing spas in accordance with factory specifications and quality standards.
- Built the service operation from the ground up, establishing workflows, pricing, and customer processes.
- Met monthly and fiscal budget targets to ensure profitability and sustainable growth.
- Created and implemented standard operating procedures (SOPs) and service fee structures to improve consistency and efficiency.
Operations Manager
Cross Country Freight Solutions
Eagan, MN
11.2021 - 09.2023
- Supervised and supported a team of 10 operations staff while ensuring compliance with company policies and safety standards.
- Developed and implemented systems to improve operational quality, workflow efficiency, and productivity.
- Managed inventory and supply chain operations to ensure timely and accurate delivery of goods.
- Led hiring, onboarding, and training of 17 new employees to meet business growth and staffing needs.
- Strengthened communication between frontline staff and leadership, reducing miscommunication and missed deadlines.
- Identified and corrected unsafe, unauthorized, or ineffective practices to maintain performance standards.
Operations Manager
Valley Cartage
Hudson, WI
07.2016 - 10.2021
- Managed daily operations and supervised 14 staff members in a fast-paced logistics environment.
- Designed and refined operational procedures to improve efficiency and service reliability.
- Oversaw inventory control and logistics coordination to support consistent on-time delivery.
- Recruited, trained, and onboarded 8 new hires, building a dependable and skilled workforce.
- Resolved customer and client issues while supporting frontline employees in delivering high-quality service.
- Mentored team members by identifying individual strengths and development opportunities.
Correctional Sergeant
St. Croix County Sheriff's Office
Hudson, WI
03.2009 - 03.2016
- Supervised correctional staff and inmate housing units while maintaining safety, security, and regulatory compliance.
- Responded to emergency situations and administered first aid according to facility guidelines.
- Mediated conflicts and resolved disputes professionally and respectfully.
- Oversaw control center operations, inmate counts, searches, and daily reporting.
- Contributed to the development and enforcement of correctional policies and procedures.
Postal Clerk
United States Postal Service
Newport, MN
12.2006 - 08.2009
- Processed, sorted, and distributed mail using automated and manual systems.
- Assisted customers with postal services, shipping, and sales.
- Calculated postage and ensured accurate handling of registered and special delivery items.
Aviation Maintenance / Aircrew Flight Equipment Technician
United States Navy
09.1998 - 11.2006
- Maintained, inspected, and repaired aircraft systems and aircrew flight equipment.
- Documented maintenance actions and inspections in compliance with military standards.
- Managed inspection schedules and ensured flight readiness of assigned equipment.
- Operated power tools and testing equipment to troubleshoot and repair components.
- Supported flight line operations with preflight and postflight inspections.
- (Active Duty)
Education
Associate of Applied Science - Business Management
Northwood Technical School
New Richmond, WI12.2025
High School Diploma - undefined
Stillwater Area High School
Stillwater, MN06.1998
Skills
- Operations & Warehouse Management
- Service Operations & Field Support
- Team Leadership & Staff Development
- Inventory & Supply Chain Control
- Process Improvement & SOP Development
- Safety & Compliance Practices
- Hiring, Onboarding & Training
- Scheduling & Resource Planning
- Client & Stakeholder Relations
- Conflict Resolution & Mediation
- Administrative & Operational Reporting
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
ADDITIONAL STRENGTHS
- Strong work ethic with high level of accountability
- Adaptable and quick to learn new systems and processes
- Effective communicator in leadership and frontline roles
Timeline
Service Technician
Apollo Corporation
10.2024 - Current
Operations Manager
Cross Country Freight Solutions
11.2021 - 09.2023
Operations Manager
Valley Cartage
07.2016 - 10.2021
Correctional Sergeant
St. Croix County Sheriff's Office
03.2009 - 03.2016
Postal Clerk
United States Postal Service
12.2006 - 08.2009
Aviation Maintenance / Aircrew Flight Equipment Technician
United States Navy
09.1998 - 11.2006
High School Diploma - undefined
Stillwater Area High School
Associate of Applied Science - Business Management
Northwood Technical School