Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Scott Booker II

Denver,CO

Summary

Strategic problem solver with background in providing innovative solutions and streamlining processes. Possess strong analytical skills, adept at dissecting complex scenarios and identifying key areas for improvement. Skilled in team leadership and collaboration, fostering environment conducive to creativity and efficiency. Made significant impact in previous work by implementing solutions that improved operational effectiveness.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Problem Solver

Amazon
Denver, CO
07.2023 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Analyzed complex issues to identify root causes and implemented effective solutions.
  • Updated databases with new and modified customer data.
  • Shared information and resources to support problem-solving strategy.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Floor Staff Member

Walmart
Denver, CO
03.2021 - 09.2023
  • Recommended, selected and located merchandise based on customer desires.
  • Greeted customers promptly, offering assistance to improve shopping experience.
  • Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Developed knowledge about products and sales items to answer customer questions.

Package Handler

UPS
Denver, CO
04.2019 - 11.2020
  • Performed preventive maintenance on material handling equipment to ensure operational efficiency.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
  • Complied with federal, state, and company regulations regarding package handling.
  • Labeled parcels accurately according to company guidelines.

Education

High School Diploma -

Hinkley
Denver, CO
05-2020

Skills

  • Problem solving
  • Data analysis
  • Customer service
  • Software utilization
  • Team collaboration
  • Time management
  • Product knowledge
  • Excellent communication
  • Multitasking Capability

Affiliations

  • I tend to garden on my days off
  • I have also recently gotten into beekeeping, but due to unstable circumstance I have put it on hold
  • I love cooking
  • I used to knit all the time and after placing it on hiatus I'm picking it back up

Certification

  • I am forklift certified however it was a time ago and while I remember how to drive them, I'd need recertification

Languages

English
Professional

Timeline

Problem Solver

Amazon
07.2023 - Current

Floor Staff Member

Walmart
03.2021 - 09.2023

Package Handler

UPS
04.2019 - 11.2020

High School Diploma -

Hinkley

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