Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Boucher

Cambridge,NE

Summary

Dynamic professional with a strong work ethic and exceptional communication skills, recognized for enhancing customer satisfaction at Southwest Farm and Auto. Proficient in diagnosing mechanical issues and operating various machinery, I excel in fast-paced environments, fostering teamwork and mentoring new staff to achieve operational excellence.

Overview

30
30
years of professional experience

Work History

Automotive Parts Sales Person

Southwest Farm and Auto
04.2024 - Current
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
  • Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.

Material Handler

Nebraska Corn Processors
02.2022 - 02.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated front end loader, forklift,skidsteer loader, telehandler, and various lifts.
  • performed inspections on all transportation containers for safe tansport of ethanol,

Store Manager

Southwest Farm and Auto
09.2011 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Automotive Technician

Faw Motor Company
01.1995 - 08.2011
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Education

J.D. - Automotive Technology

Salina Area Vocational School
Salina Kansas
05-1989

High School Diploma -

Salina South Highschool
Salina Kansas
05-1988

Skills

  • Strong communication skills
  • strong work ethic and punctual
  • Forklift and other machinery skills
  • mechanical mind Strong ability to diagnose problems
  • works well with others
  • moderate computer skills

Timeline

Automotive Parts Sales Person

Southwest Farm and Auto
04.2024 - Current

Material Handler

Nebraska Corn Processors
02.2022 - 02.2024

Store Manager

Southwest Farm and Auto
09.2011 - 01.2021

Automotive Technician

Faw Motor Company
01.1995 - 08.2011

J.D. - Automotive Technology

Salina Area Vocational School

High School Diploma -

Salina South Highschool

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