Scott Boucher
Cambridge,NE
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, recognized for enhancing customer satisfaction at Southwest Farm and Auto. Proficient in diagnosing mechanical issues and operating various machinery, I excel in fast-paced environments, fostering teamwork and mentoring new staff to achieve operational excellence.
Overview
30
30
years of professional experience
Work History
Automotive Parts Sales Person
Southwest Farm and Auto
McCook, NE
04.2024 - Current
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.
Material Handler
Nebraska Corn Processors
Cambridge, NE
02.2022 - 02.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated front end loader, forklift,skidsteer loader, telehandler, and various lifts.
- performed inspections on all transportation containers for safe tansport of ethanol,
Store Manager
Southwest Farm and Auto
Cambridge, NE
09.2011 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Automotive Technician
Faw Motor Company
Cambridge, NE
01.1995 - 08.2011
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Education
J.D. - Automotive Technology
Salina Area Vocational School
Salina Kansas05-1989
High School Diploma -
Salina South Highschool
Salina Kansas05-1988
Skills
- Strong communication skills
- strong work ethic and punctual
- Forklift and other machinery skills
- mechanical mind Strong ability to diagnose problems
- works well with others
- moderate computer skills
Timeline
Automotive Parts Sales Person
Southwest Farm and Auto
04.2024 - Current
Material Handler
Nebraska Corn Processors
02.2022 - 02.2024
Store Manager
Southwest Farm and Auto
09.2011 - 01.2021
Automotive Technician
Faw Motor Company
01.1995 - 08.2011
J.D. - Automotive Technology
Salina Area Vocational School
High School Diploma -
Salina South Highschool