Account Director, Dealer Success
- Championed strategic OEM initiatives that enabled dealers to attain significant business outcomes through innovative marketing and technology solutions.
- Key Highlights:
- Designed OEM sales initiative to generate net positive revenues to OEM that covered the implementation and ongoing costs while increasing Dealer conversion rates by over 18% year over year.
- Facilitated effective utilization of proprietary lead management systems and CRM platforms through comprehensive training and communication strategies for over 390 U.S.-based dealerships with 95% participation rate.
- Orchestrated technology solution deployment, unifying OEM internal systems, dealer CRM/DMS systems, and third-party vendor systems for streamlined operations.
- Collaborated with third-party lead sources, AI partners, and digital retailing platforms to optimize lead generation processes.
- Analyzed performance data from AI-driven mystery shops to pinpoint deficiencies and drive improvements in lead volume and sales conversion KPIs.
- Primary liaison among internal agency teams, OEM stakeholders, dealer board, and external technology and data partners.
- Guided dealer success team through mentorship, cultivating a culture of growth and collaboration.

