SCOTT BREWER
Maynardville,TN
Summary
Proven Behavioral Health Technician with a track record of delivering compassionate care and mental health support at Tennessee Valley Recovery. Skilled in conflict de-escalation and substance abuse counseling, I excel in crisis intervention and fostering patient progress. My dedication to recovery-oriented approaches has significantly enhanced client satisfaction and team efficiency. I am dependable, reliable and always prompt.
Overview
3
3
years of professional experience
Work History
Behavioral Health Technician
Tennessee Valley Recovery
Knoxville, TN
04.2023 - Current
- Conduct client rounds to check on residents.
- Observe, monitor and record problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Treat clients and families with respect and dignity.
- Assist with medication administration and counting and pouring medications.
- Deliver compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provide crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Build and maintain positive staff relationships to promote teamwork and better serve clients.
- Recognize individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitate on-site activities, support groups, and outings for clients.
- Adhere to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Perform client intake procedures according to internal standards for new admissions.
- Mentor new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Facilitate group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
Customer Service Specialist Head Cashier
Home Depot
Raleigh, NC
08.2022 - 03.2023
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
- Supervised junior cashiers'' work quality closely monitoring their adherence to established guidelines resulting in improved overall performance.
- Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Cashier/Customer Service Representative
Chic-Fil-A
Raleigh, NC
03.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Customer Service Representative
Chipotle
Raleigh, NC
05.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Sanderson High School
Raleigh, NC06.2020
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Client Transportation
- Conflict Resolution
- Group facilitation
- Substance abuse experience
- Recovery-oriented approach
- Substance Abuse Counseling
Additional Information
Current Alumni Program Director with Tennessee Valley Recovery
Timeline
Behavioral Health Technician
Tennessee Valley Recovery
04.2023 - Current
Customer Service Specialist Head Cashier
Home Depot
08.2022 - 03.2023
Cashier/Customer Service Representative
Chic-Fil-A
03.2022 - 08.2022
Cashier/Customer Service Representative
Chipotle
05.2021 - 11.2021
High School Diploma -
Sanderson High School