Scott Bricknell
San Diego,CA
Summary
Results-oriented professional, with more than 20 years’ experience. Consistently excelled in fast-paced, high volume environment. Recognized by management as a key contributor to the successes of my team.
Overview
16
16
years of professional experience
1985
1985
years of post-secondary education
Work History
Flight Attendant
United Airlines
San Diego, CA
07.2023 - Current
- Flight Attendant certified by United and the FAA Federal Mandate guidelines.
- Possess a positive attitude on a day to day basis when working with the general public and the safety of transportation in the aviation industry.
- Knowledgeable in the industry of all aspects good escalation resolution when needed.
- Direct customers to the correct areas of airport including terminals, gate areas or customers service counters.
Ticket and Gate Agent
Frontier Airlines
San Diego, CA
03.2023 - 06.2023
- Assisting passengers and check flight tickets at the counter along with entrance to gates when boarding customers.
- Examine passenger tickets to ensure passengers have the correct flight and/or seat.
- Directed customers to the correct boarding gate.
- Verified names on passenger ticket or issue boarding ticket and directed passengers to terminal facilities and pre-screening areas.
Unemployed/Unemployment
08.2022 - 03.2023
Senior Underwriter
Advisors Mortgage Group, LLC
San Diego, CA
01.2017 - 08.2022
- Senior level underwriter of nationwide mortgages in California Branch office.
- Lead underwriter for California team.
- Responsible for underwriting quality saleable loans in DU/LP, FHA, VA (LAPP), USDA, CalHFA, DPA, New Jersey Housing, Affordable Housing, and Jumbo loans to multiple investor guidelines.
- Consistently maintained highest pipeline of loans in the company.
- Consistently drove high volume of closings through pandemic period, including working all available overtime hours.
- Regularly given accolades from leaders and owners on the quality and volume of loans underwritten.
- Lead underwriter for all challenging and complex loans.
- Functioned as mentor to team underwriters for training and questions.
Senior Underwriter
Integrity First Financial
San Diego, CA
01.2015 - 01.2017
- Senior level underwriter in privately-held company with $52M in monthly closings.
- Responsible for tracking high volume pipeline of loans in several categories including DU/LP, FHA, VA (LAPP), and USDA.
- Top producing underwriter on team.
- Interviewed and trained new underwriters to assure quality results from new team members.
Underwriting Manager
GMAC/Ally/Green Tree/Ditech
Costa Mesa, CA
01.2013 - 01.2015
- Managed California Branch office team of 9 underwriters.
- Responsible for the quality and output of loans assigned to this Branch.
- Reduced turn-times for new files, conditions, and resubmissions.
- Managed all office escalations and rush request.
- Interviewed and trained newly hired underwriters.
- Coached and managed performance of direct reports.
- Worked with Quality Control to review audit findings and coached underwriters for better performance.
- Built a strong relationship with senior management, processing management, HR, and sales teams for increased synergy between the teams.
- Led and managed vendor-based underwriting team.
Senior Underwriter
GMAC/Ally/Green Tree/Ditech
Ft. Washington, PA
01.2010 - 01.2013
- Underwrote to FNMA/FHLMC, FHA, and Jumbo loans to multiple investor guidelines.
Education
Clarkston High School
Clarkston, GASkills
- State and federal regulations
- Resolve escalations
- Deadline management
- Verbal and written communications
- Customer satisfaction and safety
- Customer service
- Team collaboration
- Time management
- Communication skills
- Regulatory compliance
- Flight safety
- Passenger safety management
- Passenger service
- Multitasking and organization
- Professional appearance
- Issue resolution
- Strong work ethic
- Empathy and patience
- Teamwork and cooperation
- Security compliance
- Adaptability and flexibility
- Leadership qualities
- Reliability and punctuality
- Relationship management
- Business class service
- Guest services
References
References provided upon request.
Timeline
Flight Attendant
United Airlines
07.2023 - Current
Ticket and Gate Agent
Frontier Airlines
03.2023 - 06.2023
Unemployed/Unemployment
08.2022 - 03.2023
Senior Underwriter
Advisors Mortgage Group, LLC
01.2017 - 08.2022
Senior Underwriter
Integrity First Financial
01.2015 - 01.2017
Underwriting Manager
GMAC/Ally/Green Tree/Ditech
01.2013 - 01.2015
Senior Underwriter
GMAC/Ally/Green Tree/Ditech
01.2010 - 01.2013
Clarkston High School