Scott Bulera

Patient Access Specialist

Sisters of Charity St Joseph Campus

07.2001 - Current

Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and validated patient demographics and insurance information.
Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Prepared patient identification band and completed admissions papers.
Enhanced patient satisfaction by providing efficient registration and scheduling services.
Reduced billing errors by verifying demographic information and updating records as needed.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Stayed calm under pressure to and successfully dealt with difficult situations.
Provided excellent customer service to patients and medical staff.
Verified patient insurance eligibility and entered patient information into system.
Greeted and assisted patients with check-in procedures.

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