Scott Byun
Los Angeles,CA
Languages
Korean
Native or Bilingual
Summary
To obtain a position as a Service Account Manager. Motivated individual with experience in customer service, management and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
18
18
years of professional experience
Work History
Quality Control Manager
VXI
04.2015 - Current
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Technical Support
Time Warner
02.2008 - 01.2015
- Provide customer service to both Korean and English clients
- Provide client support and technical issue resolution via E-Mail, phone and other electronic device
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Distribution Manager
Innova Technologies
01.2005 - 03.2008
- Developed operating budget for Distribution Center based on detailed forecasts and managed Distribution Center to operate effectively within the operating budget.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
B.A. - Political Science
University of Washington
1990
Skills
- Extensive experience in team building and negotiation
- Proficient with all Windows operating systems and numerous other software applications Excellent interpersonal communication and fluent in Korean
- Internal Auditing
- Quality Assurance and Control
- Operational improvements
Timeline
Quality Control Manager
VXI
04.2015 - Current
Technical Support
Time Warner
02.2008 - 01.2015
Distribution Manager
Innova Technologies
01.2005 - 03.2008
B.A. - Political Science
University of Washington
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