Summary
Overview
Work History
Education
Skills
Timeline
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Scott Cantu

Naperville,IL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience

Work History

Manager

Respite Care Resources
06.2022 - Current
  • Daily duties are payroll, scheduling, recruiting, training, asset management, business implementation, marketing, and all accounting/book keeping.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.

General Manager/Security

Galway’s Bar & Grill
04.2019 - 06.2022
  • In charge of budgeting, scheduling, menu planning, food purchasing, and event planning
  • In charge of the health and safety of the restaurant and the staff
  • I provide superior service to all customers at all times while following Galway's etiquette guidelines
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • I planned work schedules for both front and back of house, supervised all operations, which may include: line setup and restocking, food preparation, customer service, cleaning and organizing the cooking stations, menu developing, and large party reservations
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant Branch Manager

US Bank
10.2018 - 04.2019
  • As a professional bank branch manager with over 15 years of experience, I am proficient in all aspects of day to day operations including but not limited to bank management, account management, customer service, staff coordination, and product sales
  • Prior experience provided an opportunity to supervise account growth, investment growth, lending growth, business and staff development
  • This is combined with increasing customer service scores from three stars to five stars consistently and attaining the branch's first bonus in five years
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Relationship Manager

PNC Bank
02.2015 - 10.2018
  • I Developed a quality loan and investment portfolio to obtain the bank's growth objectives
  • Counseled, analyzed, and collected all documents needed to initiate the process
  • I also implemented new ideas and marketing strategies to develop retail and commercial business through expansion and retention
  • Followed audit compliance and represented the bank in civil and community activities to promote the image of the bank in the branch market area
  • I created an opportunity to expand the bank's business footprint in the community
  • I provide excellent customer service and respond to client requests/ problems in a timely and courteous manner.

Sub- Contractor

ComEd/Jaco Environmental
06.2010 - 08.2014
  • Managed a crew of four co-workers and managed the daily route
  • I was the driver of the truck, inspected it daily, maintenance, DOT certified, trained and was efficient with my time
  • Maintained the highest customer service rating, followed all safety regulations, met every daily, weekly, monthly and quarterly goal set by ownership.

Education

Bachelors of Arts - Business Management

Purdue University
01.2025

High School - Diploma

Glenbard West High School
01.1999

Skills

  • Policy Implementation
  • Performance Management
  • Business Development
  • Financial Management

Timeline

Manager

Respite Care Resources
06.2022 - Current

General Manager/Security

Galway’s Bar & Grill
04.2019 - 06.2022

Assistant Branch Manager

US Bank
10.2018 - 04.2019

Relationship Manager

PNC Bank
02.2015 - 10.2018

Sub- Contractor

ComEd/Jaco Environmental
06.2010 - 08.2014

Bachelors of Arts - Business Management

Purdue University

High School - Diploma

Glenbard West High School

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Scott Cantu