Open To Work
Scott Carpenter
Severance,Colorado
Summary
Strategic leader with 20 years of experience in operational management and team leadership. Expertise in project management and implementing technology initiatives to improve efficiency and customer satisfaction. Committed to fostering cross-department collaboration and advancing organizational goals in innovative environments.
Overview
27
27
years of professional experience
5
5
Certifications
Work History
HoeDown Hill Director of Mountain Operations
Water Valley Company
Windsor, CO
09.2023 - Current
- Successfully launched a new ski and tubing area by building and coordinating (9) cross-functional operational departments within 120 days.
- Directed development of HDH operational structure and mountain operations for the inaugural season.
- Established Standard Operating Procedures and safety plans to ensure operational excellence.
- Created job descriptions and training plans, enhancing team performance and leadership development.
- Established 9 operational departments overseeing all mountain operations and projects, ensuring streamlined execution.
- Established and successfully managed on-budget operational and capital budgets for HDH Mountain Operations.
- Led project management for all operational and capital projects focused on driving on-time and on-budget completion.
- Facilitated collaboration among 9 newly created departments to promote a unified team environment.
- Delivered and analyzed seasonal reports to support strategic planning and KPI development.
- Mentored young leaders to enhance team leadership capabilities.
- Developed strategic business plans and ROIs for 2 new departments aimed at increasing revenue by 30%.
- Implemented business plans to launch 2 new revenue-generating departments for 2026 season within 60 days.
Wilmot Mountain Sr. Mountain Operations Manager
Vail Resorts Inc
Wilmot, Wisconsin
12.2020 - 09.2023
- Led team of 8 operational departments, overseeing mountain operations and capital improvement projects to enhance overall efficiency.
- Collaborated with resort senior leadership team to drive strategic business initiatives.
- Managed operational and labor budgets that provided the proper resources to the operational teams while generating a 10% annual cost savings
- Developed and managed capital project budgets that maintained 100% on-time and on-budget delivery.
- Led resort operations strategic planning
- Unified 8 independent departments into cohesive 'One Resort' team, fostering collaboration and improving operational synergy.
- Championed safety initiatives across the resort, ensuring compliance and operational integrity.
- Directed project management for all operational capital projects, enhancing efficiency and effectiveness.
- Focused on developing team leadership, emphasizing growth of young leaders to build future management capacity.
Director of IT & Sr. Project Manager
Lamarco Systems
Northbrook, Illinois
03.2018 - 12.2020
- Spearheaded strategic goal setting and product development for IT systems, enhancing network infrastructure and advanced security solutions.
- Directed project managers in executing large-scale multi-residential and corporate security projects, achieving high availability and seamless integration.
- Established customer service center and implemented helpdesk software, improving satisfaction and retention while reducing time to resolution by 30%.
- Designed comprehensive network security solutions, including surveillance, access control, and emergency response systems.
- Fostered cross-department collaboration to enhance operational improvements and align technology initiatives with business objectives.
- Managed vendor relationships for software and hardware procurement.
- Directed system upgrades to enhance operational efficiency across departments.
- Implemented IT policies and procedures to ensure compliance and security.
- Evaluated emerging technologies for potential integration into existing systems.
Director of Technology
Computer Power Systems
Grayslake, Illinois
03.2009 - 03.2018
- Lead the startup of new business unit, creating synergy between CPS’s core business model of providing high end network cabling infrastructure with new product lines of IP based technologies including managed LAN switching, access control, video surveillance and VOIP systems.
- Spearheaded strategic goal setting and product development for IT systems, aligning initiatives with organizational priorities.
- Oversaw project life cycle from design and implementation phases to ongoing support of IT systems.
- Developed and implemented policies and procedures that enhanced operational efficiency across IT functions.
- Established a new customer service center and integrated helpdesk software to support clients across North America.
- Established and maintained SLAs to increase customer confidence, satisfaction & retention
- Led technology strategy development aligned with business objectives and market trends.
- Oversaw vendor relationships to ensure efficient service delivery and compliance standards.
- Analyzed technology performance metrics to identify improvement opportunities and inform continuous enhancement initiatives.
- Collaborated with stakeholders to identify and prioritize technology needs and projects.
- Reviewed existing systems architecture, identified opportunities for improvement and implemented appropriate changes.
Senior System Administrator /IT Project Leader
Brake Parts / Affinia Group / EDS
McHenry, Illinois
12.1998 - 03.2009
- Designed, implemented and supported global high availability networks, ensuring exceptional customer satisfaction in support of manufacturing operations.
- Oversaw 42 servers across 34 manufacturing facilities, supporting a workforce of over 1,700 employees throughout North America and Mexico.
- Supported multiple facilities in global network environment for Affinia Group and First Health clients as network administrator and project manager, ensuring reliable connectivity and operational continuity.
- Led a team of 10 Remote Site Managers to enhance operational efficiency across multiple US locations.
- Led implementation of new helpdesk center supporting Brake Part facilities globally for Level 1 & Level 2 support.
- Managed system configurations and server maintenance for Brake Parts operations.
- Collaborated with equipment vendors and service providers to fulfill technological requirements.
- Developed and documented standard operating procedures for system administration tasks.
- Implemented security protocols for data protection and network integrity.
Education
Bachelor of Science - Business Administration And Management
National Louis University
Chicago, IL06-2006
Associate of Science - Business Administration And Management
McHenry County College
Crystal Lake, IL06-2004
Skills
- Project management
- Budget management
- Operational excellence
- Safety compliance
- Strategic planning
- Process improvement
- Customer relationship management
- Operations management
- Leadership development
- Employee development
- Team building
- Coaching and mentoring
- Team collaboration
- Communication skills
- Decision making
- Problem solving
- Conflict resolution
- Issues resolution
- Creativity and innovation
- Organizational development
- Strategies and goals
- Standard operating procedures
Certification
Cisco CCNA
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$115000/yr - $200000/yrTimeline
HoeDown Hill Director of Mountain Operations
Water Valley Company
09.2023 - Current
Wilmot Mountain Sr. Mountain Operations Manager
Vail Resorts Inc
12.2020 - 09.2023
Director of IT & Sr. Project Manager
Lamarco Systems
03.2018 - 12.2020
Director of Technology
Computer Power Systems
03.2009 - 03.2018
Senior System Administrator /IT Project Leader
Brake Parts / Affinia Group / EDS
12.1998 - 03.2009
Bachelor of Science - Business Administration And Management
National Louis University
Associate of Science - Business Administration And Management
McHenry County College