Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Scott Carter

Frisco,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Home Solutions
05.2021 - Current
  • Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
  • Resolved customer complaints with empathy, fostering loyalty and repeat business.
  • Handled escalated calls efficiently, achieving satisfactory resolutions for customers and the company.
  • Responded promptly to customer inquiries regarding products, services, and company information.

Restaurant Food Server

Outback Steakhouse
11.2014 - 03.2020
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
  • Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Restaurant Manager

Scalinis Italian Restaurant
02.2005 - 03.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

High School Diploma -

Allen High School
Allen, TX

Fine Arts

Grayson College
Denison, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Sales expertise

Timeline

Customer Service Representative

Home Solutions
05.2021 - Current

Restaurant Food Server

Outback Steakhouse
11.2014 - 03.2020

Restaurant Manager

Scalinis Italian Restaurant
02.2005 - 03.2014

High School Diploma -

Allen High School

Fine Arts

Grayson College

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Scott Carter