Scott Childs
Whitmore Lake
Summary
Dynamic Service Technician with extensive experience at OWL Services, excelling in installation and repair. Proven track record in enhancing equipment reliability through preventive maintenance and effective troubleshooting. Strong customer service skills ensure clear communication of technical information, fostering client understanding and satisfaction. Committed to safety and operational excellence in all tasks.
Overview
34
34
years of professional experience
Work History
Service Technician
OWL Services
Clarkston, MI
01.1997 - Current
- Diagnosed and repaired various equipment issues to ensure optimal performance.
- Conducted routine maintenance on systems, extending equipment lifespan and reliability.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians on best practices for troubleshooting and repair techniques.
Warehouse Manager
Oscar Larson
Clarkston, MI
01.1992 - 01.1997
- Oversaw daily warehouse operations ensuring efficient workflow and adherence to safety standards.
- Implemented inventory management systems optimizing stock levels and reducing discrepancies.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated shipping and receiving activities, enhancing logistics efficiency and timeliness.
Education
BBA - Inventory And Production Control
Michigan State University
East Lansing, MI03-1987
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Service reports
Timeline
Service Technician
OWL Services
01.1997 - Current
Warehouse Manager
Oscar Larson
01.1992 - 01.1997
BBA - Inventory And Production Control
Michigan State University