Scott Clark
Grifton,NC
Summary
Dynamic Assistant Store Manager with expertise in customer engagement and inventory control. Proven ability to enhance customer satisfaction and drive sales through effective team leadership and operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Greenville, NC
08.2020 - Current
- Led team in achieving sales goals through effective inventory management and customer engagement.
- Mentored and trained staff on operational procedures to enhance service quality and efficiency.
- Developed promotional strategies that increased merchandise visibility and drove customer traffic.
- Implemented training programs that improved employee performance and reduced onboarding time for new hires.
- Enhanced customer satisfaction by resolving complaints quickly and implementing feedback-driven improvements.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager
Lowes Home Improvment
Kingston, NY
07.2018 - 08.2020
- Led team in achieving sales goals through effective inventory management and customer engagement.
- Analyzed sales data to identify trends, informing stock replenishment decisions and merchandising strategies.
- Coordinated scheduling to optimize labor costs while ensuring adequate coverage during peak hours.
- Collaborated with upper management to streamline operations, resulting in improved workflow efficiencies across departments.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Department/Service Manager
Lowes Home Improvment
Kingston, NY
08.2016 - 07.2018
- Led service team to enhance customer satisfaction through effective problem resolution and support.
- Developed training programs for staff, improving product knowledge and service efficiency.
- Implemented workflow processes that streamlined operations and reduced customer wait times.
- Monitored performance metrics to identify areas for improvement in service delivery.
Co Manager
Walmart
Kingston/Hudson NY
08.2013 - 08.2016
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new associates, fostering a collaborative team environment.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Implemented process improvements to enhance efficiency and customer satisfaction.
- Ran all day to day operations on all threee shifts
Education
High School Diploma -
JYCS
Jeffersonville, NY06-1989
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Team building and leadership
Timeline
Assistant Store Manager
Lowes Home Improvment
08.2020 - Current
Assistant Store Manager
Lowes Home Improvment
07.2018 - 08.2020
Department/Service Manager
Lowes Home Improvment
08.2016 - 07.2018
Co Manager
Walmart
08.2013 - 08.2016
High School Diploma -
JYCS