Scott Cleverly
Palo Alto,CA
Summary
Proven Food Server with a track record of enhancing customer satisfaction and streamlining operations at Hula Grill Kaanapali. Skilled in cash handling and guest relations, adept at fostering warm customer relationships while managing high-volume dining. Demonstrated ability to train peers, improving service quality and efficiency. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Food Server
Hula Grill Kaanapali
01.2011 - 08.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Knowledgeable in the provenance of wines, beers and food ingredients.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Recommended wine pairings and specialty dishes, enhancing dining experience.
Food Server
Carabba's Italian Grill
02.2007 - 12.2010
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Education
Associate of Science - Electronics Technology
Victor Valley College
Victorville, CA05.2003
Skills
Cash Handling
Food handling
Professional Attitude
Guest Relations
High-volume dining
Food and beverage pairings
Point of sale operation
Timeline
Food Server
Hula Grill Kaanapali
01.2011 - 08.2024
Food Server
Carabba's Italian Grill
02.2007 - 12.2010
Associate of Science - Electronics Technology
Victor Valley College
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