Scott Coffey

Over the past 30 years, I have a proven track record in enhancing customer loyalty and satisfaction, demonstrated during tenure at Blue Cross Blue Shield Of Tennessee. Excelled in resolving complex customer issues with empathy and critical thinking, significantly improving dispute resolution. Skilled in customer service and active listening, adept at maintaining professionalism under pressure. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I was Employee of month for November, 2020 and Employee of the Year for BlueCare Tennessee division for 2020.

I have been a model railroader since I was about five years old.  I started with a 4x8 layout that was close to S scale and changed to HO scale later. I joined the model railroad club at the Chattanooga Choo Choo in 1976 and started working there in 1978.  I worked part time for the next 10 years while going to school and college.  After graduating from college, I left and went to work for Norfolk Southern and then Blue Cross.  

I am now ready to retire from Blue Cross after almost 31 years and start doing something that I have a passion for.  Model Trains.  When I first found out that ScaleTrains was coming to Tennessee, I thought to myself this would be a perfect job for me.  I am most willing to help out any department where I can be of assistance and help the company continue to grow and prosper.