Scott Cross
Harker Heights,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
Work History
Operations Manager
HHS Environmental Services
Waco, TX
05.2023 - Current
- Identified opportunities for improvement in processes related to utilization management functions.
- Developed reports summarizing findings from utilization management reviews for internal purposes as well as external customers.
- Maintained current knowledge of changes in healthcare laws, regulations, technology and industry trends that affect utilization management activities.
- Provided education and training sessions on topics related to utilization management process flow and procedures.
- Managed scheduling, training and inventory control.
Manager
Twin Wolves Gym
Harker Heights, TX
07.2020 - 04.2023
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Platoon Sergeant
United States Marine Corps
Camp Pendleton South, CA
04.2014 - 04.2019
- Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
- Assisted in developing operational strategies for combat missions.
- Maintained unit discipline by enforcing standards of conduct and military regulations.
Education
BBA - Business Administration
Texas A&M University - Central Texas
Killeen, TX12-2022
Skills
- Process Improvement
- Performance reporting
- Business Development
- Financial Management
- Microsoft Excel Mastery
- Microsoft PowerPoint
- Logistics Oversight
- Document Control
- Data Analysis
- Health and safety compliance
Timeline
Operations Manager
HHS Environmental Services
05.2023 - Current
Manager
Twin Wolves Gym
07.2020 - 04.2023
Platoon Sergeant
United States Marine Corps
04.2014 - 04.2019
BBA - Business Administration
Texas A&M University - Central Texas
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