Overview
Work History
Timeline
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Scott C. Warner

Calabash,NC

Overview

32
32
years of professional experience

Work History

Customer Experience Manager

Fusion Connect
Calabash, NC
01.2014 - Current
  • Build and maintain customer relationships
  • Track progress on installations and work with support on any issues with timelines
  • Make outbound and follow-up calls to customers via telephone and e-mail to convert quotes into sales
  • Responsible for addressing pricing and contract concerns
  • Sign up and work with outside partners to increase sales
  • Coordinate with other departments to resolve service, technical support, or billing issues that will keep them from canceling or not signing up for service
  • Responsible for addressing pricing and contract concerns

Account Manager

AT&T
Hartford, CT
01.2013 - 01.2014
  • Managed 48 local accounts
  • Responsible for hitting monthly new sales goal as well as handling billing and technical issues
  • Had to maintain personal relationships to keep my customers happy
  • Responsible for paperwork and audit compliance
  • Trained in new products and technology

Business Sales Executive

MegaPath
Wallingford, CT
01.2011 - 01.2013
  • Same position currently held from 2014 - Present
  • The company had a merger and became Fusion Connect

Retail Assistant Manager

AT&T
Glastonbury, CT
01.2008 - 01.2011
  • Managed 12 employees
  • Responsible for store hitting sales goals
  • Coached and mentored sales representatives
  • Responsible for paperwork and audit compliance
  • Trained in new products and technology

Recalled to Active Duty

U.S. Coast Guard (IMAT)
Mobile, AL
01.2006 - 01.2008
  • Company Overview: U.S
  • Coast Guard (Logistics and Resources Division)
  • Responsible for acquiring and maintaining government vehicles
  • Managing and tracking our cell phone account with over 50 phones
  • Working directly with FEMA and local agencies to determine any needs or concerns they might have regarding Hurricane Katrina debris removal
  • Created and managed several spreadsheets tracking members lodging, rental vehicles and issued protective gear
  • Attend weekly meetings discussing upcoming missions and the logistical needs to fulfill them
  • U.S
  • Coast Guard (Logistics and Resources Division)

Chief Yeoman E-7

U.S. Coast Guard Reserve
New Haven, CT
01.1993 - 01.2018
  • Supervised 6 junior petty officers
  • Responsible for payroll certification and delivery, preparing military travel orders, monthly safety meetings, and general administrative duties
  • Successfully negotiated contract pricing for lodging, wireless communications, and long-term automobile rental for military personnel
  • Computer skills used include People Soft, Microsoft Word, Microsoft Outlook, Excel, Internet Explorer, Microsoft Windows and Microsoft Office

Materials Analyst

Pentron Technologies
Wallingford, CT
01.1999 - 01.2006
  • X-Rayed and analyzed materials to assure proper chemistry
  • Performed routine mechanical maintenance on factory equipment
  • Cast precious metal materials and ran several tests assuring compliance
  • Assisted in R&D on future products and new materials
  • Received and tracked inventory of precious metals
  • Managed quality assurance process of new products

Timeline

Customer Experience Manager

Fusion Connect
01.2014 - Current

Account Manager

AT&T
01.2013 - 01.2014

Business Sales Executive

MegaPath
01.2011 - 01.2013

Retail Assistant Manager

AT&T
01.2008 - 01.2011

Recalled to Active Duty

U.S. Coast Guard (IMAT)
01.2006 - 01.2008

Materials Analyst

Pentron Technologies
01.1999 - 01.2006

Chief Yeoman E-7

U.S. Coast Guard Reserve
01.1993 - 01.2018

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Scott C. Warner