Brenden Martin
Chattanooga,TN
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Deli Clerk
Publix Super Markets Inc
Chattanooga, TN
12.2018 - Current
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Assigned daily tasks and operations in the absence of management
Front End Manager
Tour Of Italy
Tallahassee, FL
10.2017 - 12.2018
- Oversaw cashier operations, bookkeeping and security.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and implemented robust training and mentoring strategies.
- Controlled shrinkage through successful inventory management and stock rotation strategies.
Guest Service Team Lead
Target
Hixson, TN
06.2016 - 10.2017
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Deli Manager
Publix Super Markets Inc
Ooltewah, TN
06.2011 - 06.2016
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for staff by planning and designating shifts and hours.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Education
Bachelor of Science - Secondary Social Science Education
Florida State University
Tallahassee, FL04.2011
Skills
- Inventory Management
- Verbal and Written Communication
- Orientation and Onboarding
- Attention to Detail
- Group Discussion Facilitation
- Procedure Manual Writing
- Class Lecturing
- Course Optimization
- Negotiation
Timeline
Deli Clerk
Publix Super Markets Inc
12.2018 - Current
Front End Manager
Tour Of Italy
10.2017 - 12.2018
Guest Service Team Lead
Target
06.2016 - 10.2017
Deli Manager
Publix Super Markets Inc
06.2011 - 06.2016
Bachelor of Science - Secondary Social Science Education
Florida State University