Summary
Overview
Work History
Education
Skills
Security Clearances
Timeline
Generic
Scott Dessel

Scott Dessel

IT Project Manager
Belle Mead,NJ

Summary

Highly skilled and performance driven IT professional with over 15 years of experience in managing End User Infrastructure and Helpdesk Operations. Built and supervised Support Teams which included remote site and matrix management across US and Canada Operations. Possess a successful track record for directing numerous critical Infrastructure deployment and upgrade initiatives. Served as member of several steering committees to provide guidance and decision support for key Corporate IT Solutions.

Overview

13
13
years of professional experience
1987
1987
years of post-secondary education

Work History

IT Project Manager (Remote)

CVS/Aetna
09.2021 - 10.2024
  • Company Overview: America’s Retail Pharmacy
  • Lead & project plan with Architects, Engineers, and stakeholders to create and manage a design schedule
  • Cloud migration: Upgrade for the Cisco call manger user web page at all branch location
  • Liaison between telephony VOIP group and senior IT management
  • Direct VOIP team to support route analysis to provide support & solutions for Cisco & VOIP related systems.
  • Implement change management tools and techniques to negotiate scope, schedule, and financials in a flexible manner to optimize project results
  • Analyze and communicate program risks
  • TPM Lead guiding life cycle of large software engineering programs
  • Leading Matrix Organization for mid-size to larger teams
  • Holding daily and weekly status meetings and preparing a weekly status report which includes identification of, and updates to issues and risk
  • Managed the deployment of over 3000 Cisco 9130 Access points to 26 key distribution centers
  • Successfully led and implemented the replacement of 1986 Cisco 9130I access points to retail & office locations.
  • Migrated 30 Wireless LAN controllers from Cisco 8540 to 9800 series.
  • Deploy Forescout appliances for next BYOD & Guest SSIDs.
  • Order all Cisco hardware access points & and associated equipment.
  • Schedule outside vendor to perform wireless surveys that include coverage & heat maps.
  • Collaborate with scanner migration team to reconfigure distribution center endpoints to 5gz.
  • Direct 20 wireless engineers to troubleshoot network issues at all CVS retail & distribution center locations.
  • Plan & schedule all site decommission work to remove legacy Cisco access points and associated Cat5 cabling.
  • Provide project management for 7Signal devices to install Mobile-Eye & Sapphire-Eye at selected corporate and distribution center locations.
  • Managed multiple vendor relationships including obtain estimates for sight work and arranging on-site technicians to perform troubleshooting & installation work.


Infrastructure Project Manager (Remote)

Tradeweb Markets Inc
08.2020 - 09.2021
  • Company Overview: International Financial Services Company
  • Managed projects for IT Software deployments globally for over 2300 users including Windows10, Office 2019 Microsoft Exchange 2016.
  • Successfully led and implemented all site initiatives including Server and Network Upgrades, PC Refresh Project, LAN & POS Printer Refresh and Global Application Cleanup.
  • Improved client satisfaction and analyst performance through call & ticket monitoring, callbacks, surveys, resource sharing with site support teams and knowledge validation.
  • Delivered on-site leadership to project teams through team-building engagement exercises.
  • Identified and rectified risks and ensured concerns were addressed in a timely manner.
  • Developed and implemented a plan for the reduction of sales and service inventory to optimum levels reducing inventory overheads by 25%.
  • Rapidly addressed roadblocks in a project in progress to complete migrations daily.
  • Build service relationships with customers and improve customer satisfaction.
  • Led and developed project scope statements, in consultation with applicable stakeholders.
  • International Financial Services Company

Project Manager

My Healthy Home Inc
08.2017 - 08.2020
  • Company Overview: Dedicated to Improving Indoor Air Quality in homes across America.
  • Direct IT projects and technical activities across multiple project sites in support of multibillion-dollar program.
  • Identify and resolve business needs to achieve organizational goals.
  • Manage strategic planning to optimize resources, improve throughputs, and enhance system performance.
  • Lead high-performing technical team of Field Engineers, Security Engineers, and Systems Integration Specialists.
  • Develop and implement standard operating procedures.
  • Establish key processes that ensure reliable and efficient technical services organization-wide.
  • Deploy and decommission 500 servers across US & Canada coordinate with vendor on resources and schedules.
  • Provide senior-level technical consultations and support to Field Engineering and System Integration & Testing Departments on all IT and networking issues.
  • Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility.
  • Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software.
  • Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery.
  • Dedicated to Improving Indoor Air Quality in homes across America.

Project Manager (Remote)

Well Fargo Bank
02.2017 - 08.2017
  • Company Overview: Loaning more money to home buyers and small businesses than any other bank in the U.S.
  • Identifies and negotiates resolution of issues, escalating as necessary and ensures Project tasks are completed according to established timelines.
  • Consults with business partners to clarify and define project requirements and business Case, including development of a statement of work.
  • Produced project documentation (project schedule, status reports, change request, Minutes, etc.)
  • Successfully complete project for tool selection of IBM BIGFIX for deployment to 6600 stores.
  • Responsible for sourcing, negotiating and managing outside vendors.
  • Determine appropriate deliverables and activities to be completed and maintained for.
  • Provide weekly updates via status reports, minutes, process and procedure.
  • Loaning more money to home buyers and small businesses than any other bank in the U.S.

Data Center Project Manager

My Healthy Home Inc
03.2013 - 02.2017
  • Company Overview: Dedicated to Improving Indoor Air Quality in homes across America.
  • Managed, Plan, and coordinate Data center migration process.
  • Attend DC build status meetings.
  • Lead high-performing technical team of Field Engineers, Security Engineers, and Systems Integration Specialists.
  • Develop and implement standard operating procedures.
  • Establish key processes that ensure reliable and efficient technical services organization-wide.
  • Successfully planned and managed 38 office relocations and 29 office openings.
  • Coordinated, provisioned and implemented service delivery for dedicated products and services (frame relay, T1, DS3, OC-3-0C12, ATM, BRI, PRI and POTS.
  • Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software.
  • Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery.
  • Dedicated to Improving Indoor Air Quality in homes across America.

Regional Field Service Manager - North Region

Harris IT Services Inc
05.2011 - 12.2012
  • Company Overview: Best-in-class global provider of mission-critical assured communications systems and IT services to both government and commercial customers.
  • Drive high customer satisfaction around project engineering & implementation and standard break fix support through field engineers covering 23 states within the US.
  • Provide direction and leadership around the daily operations for 50 field service technicians and support interactions with Customers / Vendors.
  • Participate in Area resource and capacity planning processes, use conclusions to re-skill or adjust field engineering resource levels.
  • Planned and led restructure of NY region Technicians to streamline Service Operations support.
  • Drive technical and professional role readiness across teams by monitoring and decreasing gaps in technical skills required by market demand via the Workforce Planning Process.
  • Staff local engagements, escalating un-filled engagements as required meeting defined Service Level Agreements (SLA’s) for key customer contracts.
  • Provide oversight and escalation management of 3 critical Nationwide Refresh projects spanning multiple customers across the US all delivered on time and budget: $ 1 MM 150 Cisco Switch deployment over 10 months, $ 8 MM 950 Ricoh Copier implementation over 8 months, $ 2 MM 250 HP Printer deployment over 6 months.
  • Organize weekly customer meetings in order to report performance status.
  • Best-in-class global provider of mission-critical assured communications systems and IT services to both government and commercial customers.

Education

A+ Certification -

Computing Technology Industry association

Computer Science -

Middlesex County College

Skills

  • Smartsheet
  • Jira
  • MS Project
  • Windows
  • Office Deployments
  • Build Support Teams
  • Manage Support Teams
  • Vendor Relationship Management
  • Project Management
  • Measure Service Department KPI
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Security Clearances

  • FAA (Federal Aviation Administration)
  • DOD (Department of Defense Secret Clearance)
  • EOD (Entry on Duty)
  • Public Trust (Veterans Administration)

Timeline

IT Project Manager (Remote)

CVS/Aetna
09.2021 - 10.2024

Infrastructure Project Manager (Remote)

Tradeweb Markets Inc
08.2020 - 09.2021

Project Manager

My Healthy Home Inc
08.2017 - 08.2020

Project Manager (Remote)

Well Fargo Bank
02.2017 - 08.2017

Data Center Project Manager

My Healthy Home Inc
03.2013 - 02.2017

Regional Field Service Manager - North Region

Harris IT Services Inc
05.2011 - 12.2012

A+ Certification -

Computing Technology Industry association

Computer Science -

Middlesex County College

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Scott DesselIT Project Manager