Scott DeWulf
Barling,AR
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
26
26
years of professional experience
Work History
Automotive Service Advisor
Doggett Freightliner
09.2024 - 12.2024
- Greet And write up semi trucks
- Writing up customer information
- Writing and tracking service work
- Updating customer on progress and/or changes along the way
- Creating automotive work estimates by determining labor, supplies and materials needed
- Communicating cost, time estimate and warranty information to customers
- Managing work transactions
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Automotive Service Advisor
J Pauley Toyota
10.2022 - 05.2024
- Greeting customers and asking them to explain the car issue
- Writing up customer information
- Writing and tracking service work
- Updating customer on progress and/or changes along the way
- Creating automotive work estimates by determining labor, supplies and materials needed
- Communicating cost, time estimate and warranty information to customers
- Managing work transactions
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
Automotive Service Advisor
Crain Kia
03.2022 - 09.2022
- Greeting customers and asking them to explain the car issue
- Writing up customer information
- Writing and tracking service work
- Updating customer on progress and/or changes along the way
- Creating automotive work estimates by determining labor, supplies and materials needed
- Communicating cost, time estimate and warranty information to customer
- Managing work transactions
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Technician
Maita Toyota
10.2017 - 02.2022
- Plan repair procedures using charts manuals and experience
- Test the functionality of parts and systems
- Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation
- Repair and replace brake pads, wheel bearings, sensors and other parts
Automotive Technician
Mel Rapton Honda
06.1999 - 10.2017
- Perform maintenance and repair on customer vehicles
- Plan repair procedures using charts manuals and experience
- Test the functionality of parts and systems
- Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation
- Repair and replace brake pads, wheel bearings, sensors and other parts
Skills
- Vehicle inspection
- Follow-up skills
- Customer satisfaction
- Estimating costs
- Appointment scheduling
- Labor estimation
Timeline
Automotive Service Advisor
Doggett Freightliner
09.2024 - 12.2024
Automotive Service Advisor
J Pauley Toyota
10.2022 - 05.2024
Automotive Service Advisor
Crain Kia
03.2022 - 09.2022
Automotive Technician
Maita Toyota
10.2017 - 02.2022
Automotive Technician
Mel Rapton Honda
06.1999 - 10.2017
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