Summary
Overview
Work History
Education
Skills
Timeline
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Scott Dickens

Des Moines,IA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Hardworking and driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff and customers at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

1099 Sales Representative and Project Manager

Omni Exteriors LLC
01.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Collaborated with insurance adjusters to ensure our homeowners were well taken care of.
  • Maintained up-to-date knowledge of industry trends and pricing for informed decision-making during client interactions.
  • Effectively documented exterior storm property damage for reports and supplements.
  • Expanded customer base through door knocking, networking, and relationship building.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Became proficient at creating repair estimates based on found damage through AccuLynx.
  • Thoroughly understand the repair process for exterior damage.

Project Superintendent

Omni Exteriors
01.2021 - 01.2023
  • Improved project efficiency by streamlining communication between team members and customers.
  • Reduced construction timeframes for numerous projects through effective scheduling and resource allocation.
  • Enhanced safety measures on job sites, resulting in fewer accidents and a safer work environment.
  • Conducted regular site inspections to assess progress, address issues, and maintain quality control throughout the project lifecycle.
  • Conducted walk-throughs with clients prior to project close, answering all questions and ensuring satisfaction.
  • Monitored project milestones and adjusted scheduling to meet deadlines.
  • Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
  • Coordinated with distribution, machinery rentals, and waste removal to ensure a smooth construction process.

Education

High School Diploma -

Winterset High School
Winterset, Iowa
05.2018

Skills

  • Records Management
  • Customer Needs Assessment
  • Property Damage Assessment
  • Lead Generation
  • Relationship Selling
  • Contract Negotiations
  • Exterior Construction Industry Knowledge
  • Conflict resolution
  • Emotional intelligence

Timeline

1099 Sales Representative and Project Manager

Omni Exteriors LLC
01.2023 - Current

Project Superintendent

Omni Exteriors
01.2021 - 01.2023

High School Diploma -

Winterset High School

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Scott Dickens