Scott Dozier
Pacific Grove,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the insurance and IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
RrobinsonLLC
Pacific Grove, CA
11.2023 - Current
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Installed operating systems, applications, patches, updates. as needed.
- Devised incisive workarounds and resolutions for IT-related problems.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Insurance Agent
Progressive
Augusta , GA
09.2021 - 08.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Processed payments received from clients promptly according to established procedures.
Maintenance Manager
Regal Cinema Entertainment
Augusta, GA
01.2021 - 11.2021
- Managed the maintenance staff and their daily activities.
- Ensured compliance with safety regulations and standards.
- Resolved conflicts among employees in the maintenance department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
General Merchandiser
American Greetings
Augusta , GA
01.2020 - 01.2021
- Conducted market research to identify customer needs and preferences.
- Organized product displays in retail stores according to company guidelines.
- Created innovative visual merchandising concepts for store windows and interior displays.
- Coordinated with vendors to ensure timely delivery of products.
Team Leader
Tractor Supply
Augusta , GA
11.2018 - 12.2019
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
IT Consultant
SItel Group
Augusta, GA
11.2017 - 10.2019
- Provided technical support for hardware, software, and network issues.
- Analyzed client's current system infrastructure and identified opportunities for improvement.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Provided consultation on how best to utilize available resources in order to maximize productivity.
- Documented processes related to IT services provided by the company.
Landscape Groundskeeper
Coastal Cleaning
North Charelston , SC
02.2017 - 12.2017
- Maintained and monitored landscape grounds, including mowing grass, pruning trees, and trimming shrubs.
- Ensured proper use of fertilizers and pesticides in accordance with safety regulations.
- Operated various equipment such as tractors, lawnmowers, hedge trimmers, and leaf blowers.
- Collected debris from walkways and parking lots on a daily basis.
- Provided guidance to junior staff members regarding maintenance activities.
IT Help Desk Agent
Walmart
Augusta , GA
10.2016 - 01.2017
- Assisted in troubleshooting network problems and monitored system performance.
- Provided technical assistance and support to users for hardware, software and networking related issues.
- Resolved customer complaints via phone or email in a timely manner.
- Tested computer equipment to ensure proper functioning prior to deployment.
Education
Comptia A+
Syracuse University
02-2024
Some College (No Degree) - Electrical Engineering
Savannah State University
Savannah, GASkills
- It System Development
- Performance Optimization
- Software Updating
- Application Support
- Data Entry
- Negotiating
- Underwriter Collaboration
- Insurance Benefits Verification
- Records Management
- Background In Insurance
- Personnel Conflict Resolution
- Workload Planning
- Student Engagement
- Merchandising Operations
- Cash Handling Experience
- Financial Administration
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
Certification
- Comptia A+
- Dot Certifacation
Accomplishments
- Held top agent at Call center for customer service for more than 70% of the time i was employed there.
- received employee of the month Award for 8 months while maintaining a manager position.
Military
I am also a US veteran i served in the Airforce between 2016 to 2019 where I was a construction worker/ Landscaper.
Timeline
IT Specialist
RrobinsonLLC
11.2023 - Current
Insurance Agent
Progressive
09.2021 - 08.2023
Maintenance Manager
Regal Cinema Entertainment
01.2021 - 11.2021
General Merchandiser
American Greetings
01.2020 - 01.2021
Team Leader
Tractor Supply
11.2018 - 12.2019
IT Consultant
SItel Group
11.2017 - 10.2019
Landscape Groundskeeper
Coastal Cleaning
02.2017 - 12.2017
IT Help Desk Agent
Walmart
10.2016 - 01.2017
Comptia A+
Syracuse University
Some College (No Degree) - Electrical Engineering
Savannah State University
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