Scott Eckman
Bismarck,ND
Summary
Seasoned business leader with a proven track record at Eckman Chevrolet GMC Inc., adept in operations management and building lasting client relationships. Excelled in streamlining processes for efficiency and spearheading growth initiatives, demonstrating exceptional hiring acumen and strategic business planning. Achievements include significantly enhancing customer satisfaction and fostering robust supplier partnerships.
Overview
32
32
years of professional experience
Work History
Owner/Operator
Eckman Chevrolet GMC Inc.
10.2018 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Interacted well with customers to build connections and nurture relationships.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Manager/General Sales Manager
Ressler/Kupper Chevrolet
05.1992 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Bachelor of Science - Business Administration And Management
Valley City State University
Valley City, ND05-1990
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Eckman Chevrolet GMC Inc.
10.2018 - 01.2024
Sales Manager/General Sales Manager
Ressler/Kupper Chevrolet
05.1992 - 09.2018
Bachelor of Science - Business Administration And Management
Valley City State University
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