Scott Edwards
Summary
Skilled Strategic Account Manager with 12+ years of experience in dedicated sales support, client service, and account management. Successful at building and maintaining long-term and profitable business relationships. A proven track record of driving multimillion-dollar sales growth and closing 7-figure deals. Strong foundation in client and customer satisfaction leveraged to build long-term partnerships. Committed to deliver exceptional customer experiences in support of business initiatives.
Overview
11
11
years of professional experience
Work History
Strategic Account Manager
ServiceMax, A PTC Technology
05.2022 - Current
- Oversee $9+ million in ARR across six strategic, global, Fortune 500 accounts. (Roche, BakerHughes, FedEx, Etc.)
- Surpassed sales targets in product add-ons to meet 127% account extension rate. Held 107% renewal growth rate amid multi-industry budgetary restraints
- Delivers personalized customer experience to support long-term client relationships and align business needs.
- Identify key stakeholders and leverages relationships to achieve strategic goals.
- Partnered with internal resources to present additional value and expertise to clients.
- Built credibility and trust to influence client's buying decisions.
Regional Product Director
International SOS
01.2021 - 04.2022
- Led top-earning commercial initiatives in the digital travel and risk management business unit to drive 13.8% regional growth YOY.
- Collaborated with executive decision-makers and leaders to develop custom digital risk management solutions.
- Managed cross functional teams in successful product adoption from concept to launch.
- Served as the principal escalation point and main source of product feedback for the entire Americas region.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Solutions Engineer
International SOS
01.2017 - 04.2022
- Supported all digital product opportunities valued over $500K as subject matter expert and product champion.
- Developed business proposals to companies across varied industries - government, tech, O&G, manufacturing, etc.
- Routinely presented product solutions to C-suite and executive leaders of Fortune 500 companies (SpaceX, Meta/FaceBook, ThermoFisher, Accenture, etc).
- Proven track record of successfully implementing complex IT projects with large organizations (Amazon, IBM, Northrop Grumman, etc.)
Senior Client Services Manager
International SOS
02.2013 - 12.2017
- Served on high-touch, high-value accounts as dedicated member of management team.
- Prepared and presented quarterly business reviews, utilization reports, and client feedback for executive leadership.
- Engaged with clients to review pain points and operational inefficiencies to create mutually productive paths forward.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Bachelor of Arts - Business Administration And Management
University of Houston - Downtown
Houston, TXSkills
- Client Relationship Building
- Contract Negotiations
- Revenue Generation
- Conflict Resolution
- Complex Strategies
- Change Management
- Market Trend Analysis
Accomplishments
Employee of the Quarter International SOS | March 2021 Received in December 2020 and March 2021
Sales Support Person of the Year International SOS | August 2019 Nominated by cross-functional teams, highest nominations in 2019.
Excellence Award International SOS | August 2018 Received in 2014 & 2018
Timeline
Strategic Account Manager
ServiceMax, A PTC Technology
05.2022 - Current
Regional Product Director
International SOS
01.2021 - 04.2022
Solutions Engineer
International SOS
01.2017 - 04.2022
Senior Client Services Manager
International SOS
02.2013 - 12.2017
Bachelor of Arts - Business Administration And Management
University of Houston - Downtown
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