Scott Elkins
Business Analyst Manager
Portage,MI
Summary
Dedicated banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Business Analyst Manager
PNC Bank, NA
Kalamazoo, MI
04.2012 - Current
- Responsible for application ownership functions of over 30 different applications with the Retail Default organization.
- Provide issue resolution for issues that the end users may experience using any systems
- Oversee the security and access of the above mentioned systems.
- Manage over 50 risk controls which were critical in limiting risk to the bank.
- Optimize system and platform performance capabilities in most efficient, practical way possible.
- Provide project assistance by assigning subject matter expertise as well as user acceptance testing.
- Created a new sharepoint for intake of the various requests received day to day.
- Regularly conduct meetings with business and IT partners to ensure my team is providing the best possible support in order for them to hit their goals.
Operations Process and Support Manager
PNC Bank, NA
Kalamazoo, MI
07.2009 - 04.2012
- Managed a team of business Analysts whose primary responsibility was to oversee autodialer functionality for Retail Default.
- Devised processes to boost long-term business success and impact delinquency levels.
- Provided project support by assigning subject matter experts where they provided user acceptance testing and on-premise support during post implementation.
- Investigated production issues to determine causes and develop solutions.
- Produced performance reports outlining dialer and production metrics.
- Organized regular meetings between production and IT teams to ensure there were open lines of communication.
Education
Bachelor of Arts - Organizational Communication
Western Michigan University
Kalamazoo, MI 09.1999 - 05.2003
Skills
Business process mapping
Web-based reporting tools
Business planning
Vendor Management
Process Improvement
Operations analysis
Timeline
Business Analyst Manager
PNC Bank, NA
04.2012 - Current
Operations Process and Support Manager
PNC Bank, NA
07.2009 - 04.2012
Bachelor of Arts - Organizational Communication
Western Michigan University
09.1999 - 05.2003