Scott E Rupe
Orlando
Summary
Dedicated office associate with a strong focus on customer service, scheduling, and operations support. Proven ability to enhance customer satisfaction and streamline workflows.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Office Associate
Home Depot
Sanford, FL
02.2017 - Current
- Managed daily administrative tasks to ensure efficient office operations.
- Coordinated scheduling for store events, enhancing community engagement and customer participation.
- Assisted customers with product inquiries, improving overall satisfaction and service experience.
- Processed inventory shipments using internal tracking systems, ensuring accurate stock levels.
- Trained new staff on operational procedures and software tools, fostering team collaboration and efficiency.
- Implemented process improvements that streamlined workflow and reduced administrative errors.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Effectively managed vendor relations, resulting in timely deliveries and a reduction in supply chain issues.
Restaurant Waiter/Head Bartender
Buca Di Beppo
Maitland, FL
06.2010 - 02.2017
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Collaborated with kitchen staff to deliver timely and accurate food orders.
- Trained new waitstaff on menu details, table settings, and service protocols.
- Enhanced guest experiences by recommending menu items based on preferences and dietary restrictions.
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Customer Service Cashier/Deli Associate
Publix Grocery Store
Winter Haven, FL
05.2005 - 05.2010
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Process transactions efficiently using POS systems to ensure accurate cash handling.
- Maintain a clean and organized checkout area to enhance customer experience.
- Assist in training new cashiers on operational procedures and customer engagement techniques.
Education
High School Diploma -
Winter Haven High
Winter Haven, FL06-1986
Skills
- Reception duties
- Customer service
- Paperwork processing
- Data entry
- File organization
- Scheduling
- Calendar management
- Document control
- Operations support
- Multi-line telephone management
- Adaptable mindset
- Collaborative approach
- Dedicated team player
Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Developed and implemented [Procedure description], which resulted in increased company efficiency and productivity.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
General Office Associate
Home Depot
02.2017 - Current
Restaurant Waiter/Head Bartender
Buca Di Beppo
06.2010 - 02.2017
Customer Service Cashier/Deli Associate
Publix Grocery Store
05.2005 - 05.2010
High School Diploma -
Winter Haven High