Scott Florence
Summary
Dynamic Owner/Operator with a proven track record at Florence Construction Company, excelling in business planning and relationship management. Achieved significant growth through strategic contract negotiations and exceptional customer service, enhancing client satisfaction. Skilled in budget development and fostering a collaborative work environment, driving operational efficiency and team performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
Florence Construction Company
03.2011 - Current
- Coordinated project schedules and resource allocation to optimize productivity across multiple job sites.
- Led quality control initiatives, ensuring high standards in workmanship and customer satisfaction levels.
- Negotiated contracts with suppliers, achieving cost-effective purchasing without compromising quality.
- Analyzed market trends to inform strategic business decisions, driving growth and competitive advantage.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
Owner/Operator
The Legendary Roofing Company
05.2007
- Oversaw daily operations, ensuring timely project completion and compliance with safety regulations.
- Managed client relationships, providing exceptional service and addressing concerns efficiently.
- Developed and implemented training programs for new staff, enhancing team capabilities and performance.
- Streamlined roofing processes, resulting in improved workflow efficiency and reduced material waste.
Landscape Designer
Meyers Landscape Services
10.2005
- Designed and implemented sustainable landscape plans tailored to client specifications.
- Collaborated with clients to determine project goals and preferences, ensuring alignment throughout design process.
- Utilized AutoCAD and SketchUp for creating detailed landscape designs and visual presentations.
- Conducted site assessments to evaluate conditions, identify challenges, and propose effective solutions.
Assistant Superintendent
Packsaddle Ridge Golf Club
05.2002 - 09.2005
- Assisted in daily golf course operations, ensuring exceptional playing conditions for members and guests.
- Collaborated with maintenance team to implement effective turf management practices and seasonal preparations.
- Supported staff training initiatives to enhance customer service skills and operational efficiency.
- Coordinated scheduling of golf events, optimizing resource allocation and enhancing member engagement.
Education
Bachelor of Science - Turfgrass Science And Agronomy Construction System
The Ohio State University
5 2001
Landscape Design
Milwaukee Area Technical College
5 1998
Skills
- Business planning
- Sales negotiation
- Inventory management
- Negotiation
- Relationship management
- Budget development
- Sales strategy development
- Strong work ethic
- Customer-oriented
Certification
Shingle master from CertainTeed
Florida State roofing contractor license
Work History
2008, 2011
Timeline
Owner/Operator
Florence Construction Company
03.2011 - Current
Owner/Operator
The Legendary Roofing Company
05.2007
Landscape Designer
Meyers Landscape Services
10.2005
Assistant Superintendent
Packsaddle Ridge Golf Club
05.2002 - 09.2005
Bachelor of Science - Turfgrass Science And Agronomy Construction System
The Ohio State University
Landscape Design
Milwaukee Area Technical College