Scott Gaines
Lakewood,WA
Summary
Experienced transportation professional skilled in leading, directing, monitoring, and coaching Transit Operators. Deep understanding of transportation regulations and safety requirements for CDL holders. Exceptional communicator with strong interpersonal and team leadership qualities. Proficient in lean processes and effective in leading teams on projects.
Overview
30
30
years of professional experience
Work History
Transportation Assistant Manager
Pierce Transit
06.2006 - Current
- Manage and monitor approximately 140 operators providing them with the tools and coaching assuring their success
- Answer day to day operational questions from staff and collaborate with various departments to support Operator’s needs
- Levy disciplines up to and including termination
- Communicate with Operators via memos and updated policies and procedures, touching base quarterly
- Perform yearly evaluations
- Interview candidates for the Transit Operator position
- Work with various committees, including Wellness, Awards and Recognition, team lead for Peer Support
- Conduct annual Operator vacation signing.
- Collaborated with managers and other assistants to formulate and implement policies, procedures and objectives.
- Evaluate employee performance and convey constructive feedback to improve skills.
Service Supervisor
Pierce Transit
10.1997 - 06.2006
- Monitored field operations of transit system assuring Operators were following safety rules and procedures
- Interacted with customers providing information and assuring good customer relations
- Performed accident investigations
- Set up detours
- Performed ride along and follow behind evaluations on Operators
- Provided coaching and counseling
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Worked dispatch filling vacant runs and setting the next day schedule for Operators
- Worked Communication Center assisting and directing Operators and Supervisors in the field.
Transit Operator
Pierce Transit
06.1994 - 10.1997
- Provided safe transportation for the public
- Maintained knowledge of all Washington State traffic laws and Pierce Transit operating procedures
- Assured coach was in safe operational order performing pre and post trip inspections
- Provided outstanding customer service
- Maintained knowledge of routes and detours.
- Operator of the Quarter
Education
Bachelor’s degree Business Management -
University of Phoenix
01.2008
General Studies/Business -
Pierce College
01.2003
Skills
- Lean Six Sigma Green Belt
- Change Management
- Group and Individual Peer Support
- Collaboratively working in a Union environment
- Mental Health First Aid Training
- Transportation Regulations Knowledge
- Building Collaborative Relationships: Develops, maintains, and strengthens partnerships with others inside or outside the organization including other transit agencies, community members and Union
- Interpersonal Awareness: Notices, interprets, and anticipates the concerns and feelings of others, and communicates this awareness empathetically to others
- Ethics & Integrity: Has the trust, respect and confidence of coworkers, staff and customers through consistent honesty, forthrightness and professionalism in all interactions
Accomplishments
- Improved Agency on time performance through outreach, monitoring and collaboration with various departments.
- Improved operator pre and post-trip inspection rate with marketing campaign, operator outreach, and monitoring.
Affiliations
- Washington State Transit Authority Operations Committee
- Certified Transit Manager 2014-Current
References
Eric Gallagher, Transportation Manager, Pierce Transit-253-581-8084
Dena Withrow, Director of Operations, Intercity Transit-360-357-1569
Peter Stackpole, Development Director, Intercity Transit-360-357-1795
Timeline
Transportation Assistant Manager
Pierce Transit
06.2006 - Current
Service Supervisor
Pierce Transit
10.1997 - 06.2006
Transit Operator
Pierce Transit
06.1994 - 10.1997
Bachelor’s degree Business Management -
University of Phoenix
General Studies/Business -
Pierce College
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